PC : New Xbox Wireless Controllers bluetooth not working and cannot update windows to a...

Hello welcome to the forum! You can try this:

Bluetooth

Xbox One Wireless Controllers may support connecting to your PC via Bluetooth. Your controller has this feature if it looks like the one on bottom in this illustration:

On Bluetooth-supported controllers, the plastic around the Xbox button is part of the face of the controller. On controllers without Bluetooth, the plastic around the Xbox button is part of the top, where the
bumpers are.

Notes

• Bluetooth requires a PC running the Windows 10 Anniversary Update. See Windows Update: FAQ to learn how to get the latest Windows update.
• For best performance, update your controller. See How to update your Xbox One Controller on Windows 10.
• Bluetooth is supported on PCs, tablets, and laptops. It is not supported on mobile devices.
• Bluetooth does not support any attachments, such as headsets, chatpads, or the Xbox Stereo Adapter.
• We recommend connecting only one controller at a time using Bluetooth.

Follow these steps to pair your controller to your PC using Bluetooth:

1. Make sure you have updated your PC to the Windows 10 Anniversary Update. See Windows Update: FAQ to learn how to get the latest Windows update.
2. For best performance, update your controller. See How to update your Xbox One Controller on Windows 10.
3. Turn on your Xbox Wireless Controller by pressing the Xbox button.
4. Press the controller Connect button for three seconds and release.
5. On your PC, select Start, then Settings > Devices > Bluetooth & other devices.
6. Turn on Bluetooth so your PC can discover Bluetooth devices.
   
   1. Select Xbox Wireless Controller > Pair.
   
   For help with Bluetooth, see Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
   

Hi there Andy,

Thanks for the reply. In reference to connecting the Xbox One Controller, please take into account the following:

• Bluetooth requires a PC running the Windows 10 Anniversary Update. See
  Windows Update: FAQ to learn how to get the latest Windows update.
  
• For best performance, update your controller. See
  How to update your Xbox One Controller on Windows 10.
  
• Bluetooth is supported on PCs, tablets, and laptops. It is not supported on mobile devices.
  
• Bluetooth does not support any attachments, such as headsets, chatpads, or the Xbox Stereo Adapter.
  
• We recommend connecting only one controller at a time using Bluetooth.

Follow these steps to pair your controller to your PC using Bluetooth:

1. Make sure you have updated your PC to the Windows 10 Anniversary Update. See
   Windows Update: FAQ to learn how to get the latest Windows update.
   
2. For best performance, update your controller. See
   How to update your Xbox One Controller on Windows 10.
   
3. Turn on your Xbox Wireless Controller by pressing the Xbox button.
   
4. Press the controller Connect button for three seconds and release.
5. On your PC, select Start, then Settings > Devices >
   Bluetooth & other devices.
6. Turn on Bluetooth so your PC can discover Bluetooth devices.
7. Select Xbox Wireless Controller > Pair.

For help with Bluetooth, see
Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.

Try this out and let us know the results.

Hi there
Kroniid_b,

Thanks for reaching out. I'm sorry to hear about the issue with the Xbox One wireless controller.

I recommend taking a look at the following article:

• How to connect
  an Xbox One Wireless Controller to a Windows PC.
• Bluetooth requires a PC running the Windows 10 Anniversary Update. See
  Windows Update: FAQto
  learn how to get the latest Windows update.
• For best performance, update your controller. See
  How
  to update your Xbox One Controller on Windows 10.
• Bluetooth is supported on PCs, tablets, and laptops. It is not supported on mobile devices. Bluetooth
  does not support any attachments, such as headsets, chatpads, or the Xbox Stereo Adapter. We
  recommend connecting only one controller at a time using Bluetooth.

Try this out and let us know the results.

Hi there
Tjalfe1,

Thanks for reaching out. I'm sorry to hear about the issue with connecting the Xbox One controller to your PC.

I recommend taking a look at the following article:
How
to connect an Xbox One Wireless Controller to a Windows PC.

• Bluetooth requires a PC running the Windows 10. See
  Windows Update: FAQto
  learn how to get the latest Windows update.
  
• For best performance, update your controller. See
  How
  to update your Xbox One Controller on Windows 10.
  
• Bluetooth is supported on PCs, tablets, and laptops. It is not supported on mobile devices.
  
• Bluetooth does not support any attachments, such as headsets,
  chatpads, or the Xbox Stereo Adapter.
  
• We recommend connecting only one controller at a time using Bluetooth.
  

If the issue persists, try reaching out to
Asus Customer support
for assistance with the Bluetooth Dongle. Have you attempted to connect another Bluetooth device? I would recommend to try using the

Xbox Wireless Adapter for Windows 10.

Hope this helps.

When you update your controller with the latest software, you get important controller improvements, just as there are updates to your PC, mobile devices, games, etc.

You cannot update your controller or customize via Bluetooth, only with an Xbox Wireless Adapter or with the USB cable.

You may want to check if your drivers or PC is up to date. Not sure how it works with Ubuntu, as Xbox Accessories is only available on Windows 10 & 11.

Perhaps if you have another laptop or PC running windows you can update your controller from there, then use it again on your main PC.