PC Gaming / Xbox App Shambles

Discus and support PC Gaming / Xbox App Shambles in XBoX Games and Apps to solve the problem; I am having a terrible experience with my PC Game Pass subscription. I was initially able to install a few games successfully and was able to play them... Discussion in 'XBoX Games and Apps' started by Tall J, Jan 28, 2022.

  1. Tall J
    Tall J Guest

    PC Gaming / Xbox App Shambles


    I am having a terrible experience with my PC Game Pass subscription. I was initially able to install a few games successfully and was able to play them for a few weeks. Then the problems began...

    It all started when I attempted to install AOE IV. It got to the "downloading" stage and then froze with 0 data downloaded. I tried to pause this installation to install another game. It changed to "pausing" but went no further and I was then unable to install any other games (they never progressed beyond "preparing").

    I cancelled the AOE install and it changed to "cancelling" but still wouldn't progress, still blocking anything else from being installed.

    I was then unable to install/uninstall or run any games from the xbox app at all.

    I've now spent a week trying to solve this issue. I have followed the various instructions online about how to resolve problems with the xbox app and the microsoft store with little luck.

    I have repaired and updated/verified every one of the Xbox app games several times.

    I have repaired and reinstalled gaming services several times.

    I have reset the Xbox App and Windows Store App several times.

    I have repaired and reset the Xbox App and Windows Store App several times.

    I have uninstalled and reinstalled the Xbox App several times.

    I have even done the in-place upgrade of Windows 10. This allowed me to uninstall 3 other games (but not AOE IV), play one game and install Deep Rock (a small game to test the install) before the same problems reappeared within 2 hours.

    I am now back where I started, unable to install or uninstall xbox games, unable to pause or cancel the AOE IV install, unable to recover the disk space that seems to have been permanently allocated to the few games that I was able to successfully uninstall. I can't even start the Xbox App itself now - it just gives me a white window..

    Any useful suggestions would be welcome at this point...

    :)
     
    Tall J, Jan 28, 2022
    #1
  2. L4c3rd4 Win User

    PC Gaming / Xbox App Shambles

    Thank you for your patience, my friend. :)
  3. Tall J Win User

    PC Gaming / Xbox App Shambles

    Thanks for trying to help L4, the effort was appreciated :)
  4. L4c3rd4 Win User

    PC Gaming / Xbox App Shambles

    Even the OS restore, Tall?
  5. L4c3rd4 Win User

    PC Gaming / Xbox App Shambles

    I see.

    I know that might sound not ideal, but did you try a full format already?
  6. L4c3rd4 Win User

    PC Gaming / Xbox App Shambles

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey Tall, how are you today? Hope you're well.

    I'm so sorry for the poor experience my friend. :/

    I will list some possible fixes, some of them I've read you already tried, but please, try again if you could. :)

    So, let's try this, first, make sure your windows and all its services are up to date:

    Open Settings, click Update and Security and then Windows Update;

    Click Check for Updates;

    Click the Download and Install Now option, if available;

    Also, check the Microsoft Store for any updates on the Xbox apps and its services.

    ______________________________________________________________

    Then try this:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then restore, open the app and try again.

    Then do the same for the Xbox app:

    Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

    After that, click repair and then restore, open the app and try again.

    ______________________________________________________________

    Then, try to uninstall and install the Xbox app. :)

    ______________________________________________________________

    If it still doesn't work you're going to uninstall the games services using a powershell command.

    In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

    Then, after you do it, you're going to open the game pass app, it will ask you to download and install the game services again

    ______________________________________________________________

    If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

    If you're using Windows 10:

    https://www.microsoft.com/en-us/software-downlo...

    If you're using Windows 11:

    https://www.microsoft.com/en-us/software-downlo...
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PC Gaming / Xbox App Shambles

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