PC Game Pass version of Disney Dreamlight Valley does not work on the Legion Go

Hello Mark Rabold,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix your issue regarding with accessing DDV through PC Game Pass. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue.

I truly appreciate you for doing troubleshooting steps on your end just to fix your issue so that you can start gaming. You also mentioned that there are several players who are experiencing the same issue with the same device and controller. I believe that they issue is on the game itself already, your other games are working fine with your controller and device.

I highly suggest you reach out DDV game developer/support and report this one so that they will be able to check on this matter. They have a better view than us and they will be able to check if there are a specific issue on their system/game which is the possible reason why Lenovo Legion Go is not able to access the game through PC Game Pass.

For you to be able to reach out the game developer, please go to this link: support.gameloft.com

Hope I helped!

YanYannn
Microsoft Community Moderator

Hello, LeahnaterDLV my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It seems you've encountered a discrepancy in the application of the Ultimate Founder's Pack to your Disney Dreamlight Valley profile. Since you purchased the Ultimate Edition from the Microsoft Store and your existing profile is linked to that purchase, you should have access to the Ultimate Founder's Pack items.

To resolve this issue, try the following steps:

Ensure you're logged into the correct version: Double-check that you're launching and playing the Disney Dreamlight Valley - Ultimate Edition version. The standard version and the Ultimate Edition are separate applications.

Verify game ownership: Check your Microsoft Store account to ensure you own the Disney Dreamlight Valley - Ultimate Edition. You can view your purchase history and installed games from your Microsoft Store account page.

Check for updates: Make sure both the Disney Dreamlight Valley - Ultimate Edition game and your console or PC are up to date. Sometimes, outdated versions can cause issues with in-game purchases and entitlements.

Restart the game: Sometimes, a simple restart can resolve temporary glitches that might be preventing the Ultimate Founder's Pack from being recognized. Close the game completely and relaunch it. Here are some additional tips for resolving the issue:

Make sure you're using the same Microsoft account that purchased the Ultimate Edition.
Try linking your Microsoft account to your Disney Dreamlight Valley profile again.
Check for any pending downloads or installations related to the Ultimate Founder's Pack.

I really hope your problem has been fixed with my help, have a nice day. Oskayra

You can find support here

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/

I understand, please also try the steps from this link, https://www.getdroidtips.com/disney-dreamlight-....

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi, Kirsty! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues playing Disney Dreamlight Valley.

If you purchased or renewed Game Pass Ultimate while having an active 12-month subscription to Game Pass Core, your subscription should've converted to Game Pass Ultimate. Please note that this conversion is final and can't be reversed.

To clarify, did you cancel Xbox Game Pass Ultimate? Doing so would've also canceled your converted pre-paid time.

You can see your active subscriptions by signing in to your Microsoft Account at:
https://account.microsoft.com/services

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Disney Dreamlight Valley is still available through Game Pass Ultimate, Game Pass for PC, and Xbox Game Pass for console.

I believe the reason why you were unable to launch or redownload this game is that, if I'm understanding this correctly, you switched your subscription from Xbox Game Pass to Game Pass Core. Game Pass Core does not grant access to this game.

To play or redownload this game on an Xbox Console, you need an active subscription to Xbox Game Pass Ultimate or Xbox Game Pass for Console.

I'll be looking forward to your reply.
Best regards.