PC Game Pass - stuck on preparing / not launching games

Go to Apps & features > Game Services > Additional Options > Repair

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Open task manager and end task on any EA Play things, then try to open ea play desktop again, should take a few minutes to start up, then a downloading screen should appear, after it's done updating you should be able to download and play

Credit - Emanuel-Tyrone

This started happening yesterday.

Attempted to download Outriders sat on preparing for over 4 hours. Followed all "fixes" available

• closed all apps
  
• repaired gaming services
  
• reset gaming services
  
• repaired xbox app
  
• reset xbox app
  
• uninstalled xbox app
  
• uninstalled gaming services using powershell command
  
• used wsreset on microsoft store
  
• refreshed all windows apps
  
• reinstalled xbox app which in turn installed gaming services
  

At this point the game installed - won't launch

[I followed another guide to reset permissions in storage as this had happened to another user but this did not work]

• reset PC
  

Downloaded - won't launch

• Completed full format & reinstall of windows
  
• ran all updates
  

The game eventually installed - won't launch

Tried to install hitman doesn't move from "preparing 0%"

Tried to install Doom Eternal Doesn't even appear in the library

I feel like I've exhausted all avenues - everything was working absolutely fine not 2 days ago what has caused the issue??

Try disabling ipv6 in your network settings. It's worked for me. I think that's the same reason why others report VPNs working.

Just a suggestion, but maybe you can try reinstalling Windows again?

Okay. Delete and reinstall gaming services again as I specified above