PC Game pass not recognising subscription

Discus and support PC Game pass not recognising subscription in XBoX Games and Apps to solve the problem; Hey all So, up until today I had the PC Game Pass installed and it was working fine. Now it doesn't recognise that i am subscribed and paid, and keeps... Discussion in 'XBoX Games and Apps' started by RussellWaterhouse, Dec 9, 2020.

  1. RussellWaterhouse
    RussellWaterhouse Guest

    PC Game pass not recognising subscription


    Hey all

    So, up until today I had the PC Game Pass installed and it was working fine. Now it doesn't recognise that i am subscribed and paid, and keeps taking me to the 'sign up for game pass' screen. If I try and go through the payment thing again, I get an error.
    I can launch the games without the xbox app running, and can download game pass games through the store, but it's pretty frustrating that I'm having to workaround and not use the app. THe PC is only a week old, clean install, no silly manufacturer software
    on it and, more to the point, nothing has changed on it since yesterday when the game pass app was working.

    Any clues?

    :)
     
    RussellWaterhouse, Dec 9, 2020
    #1
  2. SpiffyCorpse Win User

    Help please is about Game pass ultimate

    Hi!

    The Game Pass Ultimate itself isn't in beta, but the PC Game Pass component is. If you're using it on your console, nothing should have changed as it has basically combined Game Pass and Live into one subscription but with the added bonus of PC Game Pass.

    Have you tried rebooting your console? If your subscription is active it should recognise this. Also make sure you're signed into the account that purchased the subscription and games.
  3. XBF Brad A Win User

    Compartir Gamepass ultimate PC en un grupo familiar[Translation-Share Gamepass ultimate PC in a family group]

    Hi Xjegax,

    Thanks for reaching out to the forums. We understand you have a question about game pass for PC. Unfortunately, the

    game pass for PC     is not yet available to be shared like game pass for console or the Xbox live subscription.

    Thanks,

    Brad
  4. -DimD- Win User

    xbox game pass

    Hi,

    If you bought the Game Pass Ultimate, you don't need to purchase a subscription for Game Pass PC, It's included.

    If you just have a Game Pass Console subscription, you should upgrade to Ultimate is the cheaper option to play on console and PC (you'll have xbox live for free) or buy an additional subscription for Game Pass PC.

    Just be careful, the game catalogues are not totally the same between PC and Console.

    The link for online subscription :

    https://www.xbox.com/en-US/xbox-game-pass?xr=shellnav#join

    Best Regards,
  5. halfwaywrongAUS Win User

    Gamepass for PC not recognising subscription

    So I just reset Windows on my machine. And I still get this issue.
  6. halfwaywrongAUS Win User

    Gamepass for PC not recognising subscription

    For anyone that experiences this, here's the issue.

    There seemed to be an issue with processing my payment, for whatever reason.

    I followed these directions from
    this thread    .

    1. Contact us here
    2. Select Xbox One
    3. Select See other options
    4. Select Payment & billing under Account management
    5. Select show contact options and go to step 4
    6. Select "Request a call from Support" if available within hours of operation or there should be a number for you to call and hours of operation for your region if a callback option is not available

    But instead of a call, I just did the online chat. The person I spoke to fixed it on their end and in a few minutes everything was fixed.

    Much appreciated, Support Team!
Thema:

PC Game pass not recognising subscription

Loading...

  1. PC Game pass not recognising subscription - Similar Threads - Game pass recognising

  2. Feedback for Xbox: Holiday Disappointment from a Game Pass Ultimate Member

    in XboX Insiders
    Feedback for Xbox: Holiday Disappointment from a Game Pass Ultimate Member: As a loyal Xbox Game Pass Ultimate subscriber, I expected something special this holiday season — a thank-you, a surprise, something to show appreciation. Instead, all I got were the same perks I...

  3. Make Game Pass Ultimate A Yearly Subscription If You Want Us To Buy From You!? Easy!

    in XboX Insiders
    Make Game Pass Ultimate A Yearly Subscription If You Want Us To Buy From You!? Easy!: I know they have to keep sending money for us to have free games on Game Pass ultimate. But at the same time $30 a month is too much. If they would have made game pass a yearly subscription I...

  4. Xbox Game Pass Rewards (PC) not tracking

    in XboX Insiders
    Xbox Game Pass Rewards (PC) not tracking: I've played a few games today, some for 1+ hours from Game Pass but it's not marking Xbox Rewards as having played them today to mark towards the tallies of: Play a Game Pass game Game Pass...

  5. Is xbox game pass still a good value if you play only a few games a month?

    in XboX Insiders
    Is xbox game pass still a good value if you play only a few games a month?: I rotate through a couple of mid-size games each month on Series X and sometimes PC. I’m weighing xbox game pass against just buying the few games I know I’ll finish. With the new tiers, Premium...

  6. How to get free pc game pass bc I wanna play w friends

    in XboX Insiders
    How to get free pc game pass bc I wanna play w friends: I don’t know how to do this but if yall can help I just want to play bo7 or free I got no money for game pass if yo can invite me give me a code anything atp I just wanna play. PLEASE submitted...

  7. PC Game Pass en Windows no permite usar GPU dedicada porque no da acceso al ejecutable (.exe)

    in XboX Insiders
    PC Game Pass en Windows no permite usar GPU dedicada porque no da acceso al ejecutable (.exe): Hi. I’m having an issue with a PC Game Pass game, and I’m looking for help because I’ve already tried most of the common fixes. Game: Mount & Blade II: Bannerlord DLC affected: War Sails...

  8. Cloud Gaming issues. Cloud Gaming doesn’t recognise Game Pass Ultimate subscription

    in XBoX on Windows
    Cloud Gaming issues. Cloud Gaming doesn’t recognise Game Pass Ultimate subscription: I have recently backed out of a gaming session using Xbox cloud gaming where everything was fine. I then reopened the page to find I couldn't restart my game, not only that, all my past play...

  9. How do I fix my pc game pass not being recognised?

    in XBoX Games and Apps
    How do I fix my pc game pass not being recognised?: My PC Game pass has been paid for, but the games i had installed are said to be "not on my account" despite the game pass being linked to the account used. 3c5dc6fc-c4d0-4729-b2ba-7c8c4521e15a

  10. Cloud Gaming doesn’t recognise Game Pass Ultimate subscription

    in XBoX on Windows
    Cloud Gaming doesn’t recognise Game Pass Ultimate subscription: As title says. I’ve been cloud gaming on my iPad for months now and never had a problem. Today I tried to log in but my cloud gaming just doesn’t recognise the fact that I have a game pass...