PC Game Pass not letting me sign into gaming account

sorry and have a nice day.

Thanks for the help, this worked!

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good Morning

Microsoft has released an update to correct this issue. To install the update, follow these steps:

Select the Start button in the lower left corner of the main screen and select Settings.

Select Update and Security > Check for Updates.

Select View optional updates, then select update KB5004476 from the list.

KB5004476

Select Download and Install.

When the update is complete, restart the device.

You should now be able to install, update and launch games.

Are you still in trouble?

Try deleting the Game Services registry keys and reinstalling the Game Services app on your Windows 10 device:

Right-click the Start button in the lower left corner of the main screen and select Windows PowerShell (Administrator).

From the Administrator: At the Windows PowerShell screen type the following command and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

In the same window, type the following commands and press Enter:

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse

Restart the device.

Right-click the Start button in the lower left corner of the main screen and select Windows PowerShell (Administrator).

From the Administrator: At the Windows PowerShell screen type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the application on this page and select Yes when prompted for User Account Control (CCU).

Try installing or starting the game again.

So first thing I would check is verify if you have Xbox Game Pass or Xbox Game Pass for PC. Sounds like you're trying to download the games on a PC, and there is a specific difference between Xbox Game Pass for Console and Xbox Game Pass for PC. Game Pass
Ultimate combines those with Xbox Live Gold, but if you don't specifically have Xbox Game Pass for PC you will not be able to download the games.

Now, if you do have Game Pass for PC, you'll need to be signed into your Xbox account in the Windows Store and Xbox (Beta) apps on your PC and then you should be able to download the titles. You might also need to sign into the Xbox Console Companion app,
but I don't actually think that's necessary, I just haven't tried.

You should be able to sign out of your login Microsoft Account and sign into the Microsoft Account that has the Xbox profile and subscription in those apps specifically and have access to those entitlements.

Let me know if you have any questions or the problem persists.

Hello Alexx,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

Sorry to hear you're having trouble with this. Can you please try to sign in here and check if your Game Pass is listed as active? https://account.microsoft.com/services

If it's active in there, can you please let me know what Game Pass is this and on what device are you trying to play?

For now, please try to sign out your Microsoft account then sign back in to help resync your Game Pass. If you're on PC, please check the account in the Microsoft Store application and make sure that it is the account that has your Game Pass subscription.

I will be awaiting your response.

Regards,

Belle