PC - Game Pass - Guardians of the Galaxy.

Hello TylerO-Donnell,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that Guardians of the Galaxy does not load past the starting screen. Let us look into this together to get you back to gaming.



First, please make sure that your computer is completely updated - including all optional updates. Additionally, please confirm that your computer meets the minimum requirements necessary to run Guardians of the Galaxy. We also recommend that you sign out of the Xbox App on your PC and then back in to see if the issue resolves itself.



Next, please make sure that your graphics drivers are completely updated. How you do this will vary depending on what kind of graphics card you have installed on your PC. Please visit the manufacturer's website for your graphics drivers and download the most recent driver version that is available for your GPU model.

1. Nvidia’s Download Page
   
2. AMD’s Download Page
   
3. Intel Graphics Download Page
   

If the issue persists after updating your graphics drivers and computer, we recommend that you follow these steps.



Run Guardians of the Galaxy as Administrator

1. Right-click the Guardians of the Galaxy icon on your Desktop
   
2. Select Run as Administrator
   
3. See if the game launches
   

Reinstall the Gaming Services Package

1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).

2. On the Windows PowerShell Administrator screen, type the following command, and then press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

1. Restart your computer and see if the problem is resolved.
   

Update Xbox app on the PC

1. Open the Microsoft Store on your computer
   
2. Click Library in the bottom left corner of the app
   
3. Select Get Updates in the top right corner and download all updates
   

Resetting the Xbox app may also help

1. Press Windows + I to open Settings.
   
2. Click Applications > Applications and Features. Scroll down or search to find the Xbox app. Click on the app and choose Advanced Options.
   
3. Scroll down to click the Reset button under the Reset section. You can also select Repair.
   

If the issue persists after following the above suggestions, please take a look at the next suggested steps below.

Uninstall and reinstall Guardians of the Galaxy

1. Click the Windows icon in the bottom left corner of your screen and then select the Settings cog
   
2. Select the Apps tile
   
3. In the search bar, please type Guardians of the Galaxy
   
4. Select game tile and select Uninstall
   
5. Reinstall the game from your desired launcher (Steam, Xbox App)
   
6. See if issue persists
   

Or

1. Open the launcher where you had originally downloaded the game on your computer (Steam, Xbox App)
   
2. Select the game from your game library in the launcher
   
3. Uninstall the game
   
4. Reinstall the game from your desired launcher (Steam, Xbox App)
   
5. See if issue persists
   

Uninstall the Xbox app through App Settings

1. Open the Settings on your computer by pressing the Windows + I keys at the same time

2. Select Apps

3. In the search bar or by scrolling, search locate the Xbox App tile

4. Click the gray Uninstall box

Note: If you can't select the "Uninstall" box, choose Advanced Options, and then Uninstall

1. Restart the computer
   

If “Uninstall” is not available, use PowerShell to uninstall the Xbox app

1. Search for Windows PowerShell in the search bar in the lower-left corner of the screen

2. Right-click Windows PowerShell and select Run as Administrator

3. select Yes to allow it to make changes to your device

4. Type the following command, and then press Enter:

Get-AppxPackage *xboxapp* | Remove-AppxPackage

5. Let the command run and close PowerShell

6. Restart the computer



Install the Xbox app from the Microsoft Store

1. Open the Microsoft Store on your computer

2. In the search bar at the top of the app, search for Xbox

3. When the Xbox app page opens, select Install

Note: You may have the word "Get" instead of "Install." if you see it, select Get.



We look forward to your response. Kindly let us know if these suggestions help by selecting “Yes” or “No” next to “Was this response helpful?”. If this response answered your question, please select it as the “Answer”. Additionally, if there is any misunderstanding or clarification needed, please reply to this response.



Sincerely,

XBF – Evie

Xbox Customer Success Manager

Microsoft Community

So my Bluetooth adapter is a Asus brand.

This only happens with Guardians of the Galaxy. The controller works with other games.

And I’m playing with the game installed on my PC.

Ehh that guardians of the galaxy game maybe? Probably.

Hello, fuzzypea0. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

May I know if the games does not show any error message before it crashes?

Also, do you know how to look into Windows Event Viewer to search for any log related to the game crash?

Waiting for your kind reply.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this AARON LINDSEY

Please tell me a bit more about your issue.
Which windows system do you have, 10 or 11?
Is this happening only with this game?
The game crashes unexpectedly or are.yoy receiving an error?