pc crashing hard freezing so i have to reboot my pc through button on pc

Hello Jake, sorry to hear you're having trouble.

The PC freezing is never a good sign and could be due to anything from updates to apps to hardware issues. If you've set up a restore point on your PC then try restoring the PC to that period. You can find this out by opening Settings and type Restore in the search menu. If you haven't yet set one up then please make sure you do so after this issue has been resolved.

In the meantime please consider any new apps or programs you may have installed as they may be causing the issue. Check your Task Manager to see what apps or programs are running in the background. Be sure to turn any non necessary items are shut off.

Also try reverting the graphics card update and see if you still have the same issue. If you do not then contact NVidia and let them know.

Hello Kathy A.

Thanks for the response. I am able to play Minecraft Bedrock Edition. It is playable but can crash at random. Sometimes it's after 20 minutes of playing and sometimes it might take hours before it crashes. I find it to usually occur when loading new parts of my world. If my progress on my worlds wasn't at risk I wouldn't feel as worried about the random crashes. Sometimes when it crashes, my world gets messed up and there are big holes in the ground and chunk errors. I always make a copy of my world every now and then in case the game crashes I can go back to an old save if any data or progress is lost.

When my game freezes, there is no error code or message. The game screen freezes and then after a few seconds the whole screen gets dark and my PC either reboots or I have to reboot it.

Here is a video of what happens when it freezes and crashes:

https://www.youtube.com/shorts/ruTYpgPgTNA

In the very beginning of the video, the game looks fine as it is frozen but then the colors get all darkened and I am forced to reboot my PC or it sometimes reboots on it's own.

I just tried playing a different game installed from the xbox app, back 4 blood, and it seemed to work fine. I have played other xbox games in the past on PC and the only other game I had crash issues with was Spelunky 2. Spelunky 2 would crash when trying to play in 4K. For Minecraft, I am playing in 1080p 60hz.

I don't remember installing any software or update before this issue. I know these crashes occured with 1.19.20 and the new update 1.19.21 that's out now. I only have 3 startup apps when I turn my pc on. They are: Java Update Scheduler, Realtek HD Audio Universal Service, and Windows Security notification icon. While playing Minecraft, I might have music on in YouTube through firefox or I might be in an xbox party via the xbox game bar.

Hi there!

So the game is just crashing back to your desktop with no error messages or codes at al correct?

Your PC may need an update so that all of the drivers are updated as well and your PC may just need a full reboot. Follow this guide with a lot of other steps to try and let us know if it helps:

https://support.xbox.com/games/troubleshooting/game-freezes-stops-responding-windows-10

I was playing it on full screen mode. But when i crash on full screen mode it will freeze my whole pc and even ctrl+alt+del won't do anything except a force shut down.

I believe my pc meet the min req. drivers are current. I have problem when the pc is cold.

Thank you...

no , after reboot all the same but i was waiting while loading in game when it was configuating for my pc and after finish it crashed without error code