PC crashes when I plug in a headset in my wireless xbox one controller

Heya!

Sounds like there may be a driver issue with your PC or with one of the pieces of hardware.

To figure out which let's have you check a few things:

Have you gone through and made sure that your Video drivers, Audio drivers, and Windows 10 itself are fully updated?

Does this happen with multiple controllers and/or headsets on the same PC, or with that controller on a Friend's PC?

Is the controller wired to the PC with a USB cable or Wireless with an adapter?

Does this happen when the controller is connected to any USB port on the PC?

Post back and let us know!

Here is the issue that I encounter and how I work around it.

Set Up:

* I have my Xbox One wireless controller with Turtle Beach XO7 headset plugged into controller.

* My Xbox One wireless controller is wirelessly connected to my Xbox One

* I have no other controllers plugged in or online (either with my Xbox One or my PC)

* I have no microphone plugged into my PC nor are any recording devices enabled or active on my PC

On my Xbox One on the TV I turn on my controller and headset. I start up (or join) a party chat. I am able to chat normally and my party-mates are able to hear me.

I start up Game Streaming to Windows 10 Xbox One Beta app. I am still using my wireless controller but all of a sudden my party-mates cannot hear me any longer.

Work Around:

I log my profile out of the Xbox One and then re-sign into my profile. I can then join or start a profile with my Xbox One controller headset working perfectly fine. All party-mates can hear me and I can hear them.

I really hope Microsoft figures out a way to seamlessly transition party chat and Xbox One wireless controller + headset on the fly from non-streaming to Windows 10 streaming!

Thank you, I have a wireless Controller with a jack plug port, the headset is a genuine xbox one, I have plugged it in the controller but it fails to recognise it & the other headsets I have tried, my son has 2 xboxes & the headsets don't work on either
controller.

Have you tried using another controller while you are using the wireless headset without the chatpad? The wireless headset should only skip a controller port when a wired headset is plugged in. I believe that there is something wrong with your controller,
as it seems to be detecting a wired headset when there is not one plugged in. You may want to try using compressed air on the headset port of the controller and see if maybe that might help.

The headset works fine in other devices and when plugged into the front audio port on my pc. The static only occurs when it is plugged into my xbox one controller, and the controller port worked fine until I updated drivers.