PC crashes after opening Xbox-App (WIN10)

Redoon12 · Jan 17, 2018

Hello everyone

When i try to open the Xbox App, the whole PC crashes. After that, i cant open/close anything. Strange is, that i can see the mouse and i can move it, but by moving, it comes a freaky sound like a peep, peep, peep..... and the whole Screen is frozen, so
it dont help that i can use the mouse. Task-Manager or other Shortcuts dont help to get out from this Situation. Only a manuell restart...

I tried to:

- reinstalled the Xbox-App -> dont helps

- get the new BIOS-Update -> dont helps

My PC: Lenovo 900 with Windows 10

Other solutions???

:)

Yukirhodes2 · Jan 17, 2018

Whenever i try to stream from my Xbox to PC the Xbox app crashes

I'm experiencing a similar problem (again). The App doesn't crash but the stream Win10 to Xbox still stutters / crashes, and increasingly since the last update (10.0.15063.1005 / rs2_release_xbox_1703.170323-1228).

mkumela · Jan 17, 2018

Microsoft Sudoku crashes just after start

Hello,

Microsoft Sudoku crashes just after start. First time I was able to enter xbox login credentials. I'm on Win10 1511 (Build 10586.679).

Any suggestions?

Thanks,

MK

Wilfred Mac · Jan 17, 2018

Hi,

Having a corrupted app file is one of the possible reasons why your computer crashes when opening Xbox app. To help you resolve this concern, we need to gather more details. Kindly answer the questions below:

When did the issue start?

Have you tried accessing the Xbox app with your account on a different computer and check if the same issue will occur?

Are you experiencing the same issue with your other apps?

Meanwhile, we recommend that you run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. To proceed, you may refer to the link below:

Click here

Wilfred Mac

Hi,

Having a corrupted app file is one of the possible reasons why your computer crashes when opening Xbox app. To help you resolve this concern, we need to gather more details. Kindly answer the questions below:

When did the issue start?

Have you tried accessing the Xbox app with your account on a different computer and check if the same issue will occur?

Are you experiencing the same issue with your other apps?

Meanwhile, we recommend that you run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. To proceed, you may refer to the link below:

Click here

Yukirhodes2

I'm experiencing a similar problem (again). The App doesn't crash but the stream Win10 to Xbox still stutters / crashes, and increasingly since the last update (10.0.15063.1005 / rs2_release_xbox_1703.170323-1228).

THANOS OPRESSOR

Have you tried streaming directly through the win10 pc xbox app?

XBF Leo G

Hey CaptainD27,

Thank
you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
with this issue or any other issues, we suggest creating a new thread.

Thank you
again and have a great day
CaptainD27!

CaptainD27

I managed to find that the issue here was because i'm using Windows 10 N which doesn't have any of the Media Features installed and this was causing the application to crash as it requires these features for the Game Bar Application integration.

Once i installed the Media Feature Pack for Windows 10 1909 and restarted my computer i was able to use the Xbox app.

PC crashes after opening Xbox-App (WIN10)