PC constantly crashing while playing Fortnite

A1_974 · Jan 31, 2025 at 12:22 PM

My PC is constantly shutting down with the following error when I am playing games:

Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date:

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: (70368744177664),(2)

User: SYSTEM

Computer:

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Occasionally, when my PC shuts off I cannot turn it back on for about 30 seconds but other times it shuts off and just restarts. I have one item in the Minidump folder from November that indicated that my Ethernet driver was the issue, and I uninstalled and reinstalled it with no benefit. Upon further inspection of the Event Viewer, I found that the following error occurs at the same time as the kernel-power error 41:

The l1vhlwf service failed to start due to the following error: A hypervisor feature is not available to the user. Event ID 7000.

I tried uninstalling the Ethernet driver completely, verifying my power supply is supplying enough voltage, added an extra fan to my PC, enabled SVM in BIOS, enabled Hypervision Platform from Control Panel, and nothing has worked so far. I also ran sfc /scannow in command prompt as admin and no problems were detected.

I disabled the l1vhlwf Service in the Registry Editor and started a game of Fortnite and my PC shut off. However, this time I did not get error 7000 so I believe the issue may be something else.

This error occurs much more frequently while playing Fortnite than any other game. This used to be a rare occurrence but recently my PC shuts off every game of Fortnite I play but I can play Lethal Company and PlateUp! without crashing. I'm unsure if Fortnite specifically has anything to do with this, but I also crashed once while playing Hogwarts Legacy.

***Moved from Windows / Windows 11 / Performance and system failures***

:)

Logan.G - MSFT

Hi， A1_974

Welcome to Microsoft Community.

According to your description, you often crash when playing Fortnite, and it seems that similar situations have occurred in other games recently.

If possible, can you send us the minidump file of your recent error? We will help you check whether the recent error is the same as your previous error.

And tell us the main hardware configuration of your computer.

You can send your minidump file in private messages. (Click your personal avatar in the upper right corner of the community and choose to view private messages)

Waiting for your reply and the latest progress.

Best Regards,

Logan | Microsoft Community Support Specialist

StuartATrueRed

I've only played 3 hours of the game, and it constantly crashed while doing so, so I gave up, never played it since.

Anonymous 05

I play on PC and I only get an error message that says : "Fortnite has crashed. We're very sorry this happened and we are working towards preventing it in the future. You can get help online at Fortnite Technical Support."

paulwoodland

I bought an Xbox One S a fallout four seems to crash in the Boston areas but it plays fine in the other areas that you playing until the FreezeFrame is constantly keep crashing I’ve put it down to 780p and put it on an external hard drive and still constantly crashing Microsoft can fix this soon

XA JJKILLERs

My sons xbox is constantly crashing when playing fortnite. He can get maybe one game in then it starts crashing and can never get back in for the rest of the day. Loads up crashes back to the home screen. Also his mic never works either and there
is a microphone symbol crossed out at the top. Its infuriating, only 3 months old and he can barely use it

https://support.xbox.com/en-US/browse/xbox-one/warranties-and-repair

PC constantly crashing while playing Fortnite