PayPal issue

Discus and support PayPal issue in XBoX Games and Apps to solve the problem; I've got just a small problem that im wondering about with my billing. So I have purchased several things on my Xbox one with PayPal in the past with... Discussion in 'XBoX Games and Apps' started by Mister Fragger, Jan 25, 2015.

  1. PayPal issue


    I've got just a small problem that im wondering about with my billing. So I have purchased several things on my Xbox one with PayPal in the past with no problems at all. Normally after I made these purchases I took my PayPal off my Xbox. Well now im wanting
    to add my PayPal account back on my Xbox One account. But when I put my email and password in and hit next it says this. "You might need to add a credit card. Or, choose a different payment option for this purchase" Thing is im not purchasing anything im just
    trying to add my PayPal account. I just want to know if this is a glitch or is it something else? Any help is appreciated!

    (Side Note: A service alert is under affect at this time but does not affect billing)

    (Side Note: When it gives me the add a credit card screen the "Close" button is at the top right of the screen cutting off half the text like its glitched)

    :)
     
    Mister Fragger, Jan 25, 2015
    #1
  2. PayPal issue?

    I just checked that now that webpage screen shot was several minutes ago.

    But this hasn't changed at all for me I've tried to add a paypal method when I first created this post on the 16th.

    That's when I first noticed that I could add PayPal because the option came up on the Xbox itself but I was told to add it via the website, so I logged in went to the payment method page and it is how it is in the picture above, and has been like that since
    the 16th.
     
    Lukeh Scotney, Jan 25, 2015
    #2
  3. PayPal issue?

    Yep, there is just no button at all offering me to add PayPal.

    This is all i get on my screen at that point: [View:http://i53.tinypic.com/110vrt0.png] nothing above or below this part of the webpage either.
     
    Lukeh Scotney, Jan 25, 2015
    #3
  4. PayPal issue

    Update* The service alert has long been over and the problem is still occurring. Also two friends of mine are experiencing the same problem as me.
     
    Mister Fragger, Jan 26, 2015
    #4
  5. Mister Gwyther Win User

    PayPal issue?

    Alright, I'm going to investigate this a little further. Thank you very much for the screen shot and the help. I'll post back in the forums when I have an update.
  6. Mister Gwyther Win User

    PayPal issue?

    Can you confirm that you saw this today? The date is important. Thanks!
  7. Mister Gwyther Win User

    PayPal issue?

    What is the age on your account? Currently the account must be 18+ to use Paypal. Are you able to download an M-rated Demo?
  8. II M0Z II Win User

    Paypal issue

    This is a common issue at the moment and one which has affected me; I could not buy anything online or on console event though all methods valid and enough funds etc.

    After contacting support here:
    support.xbox.com/.../contact-us


    It turns out the issue relates to a risk block where by if you buy numerous items in a short time scale or have suddenly bought something after a long break then the system automatically lock your account to prevent fraud.

    To remove the lock please contact support as above and explain the issue.

    Be aware it took 5 days for a resolution so please be patient.
  9. Lukeh Scotney Win User

    PayPal issue?

    I just checked that now that webpage screen shot was several minutes ago.

    But this hasn't changed at all for me I've tried to add a paypal method when I first created this post on the 16th.

    That's when I first noticed that I could add PayPal because the option came up on the Xbox itself but I was told to add it via the website, so I logged in went to the payment method page and it is how it is in the picture above, and has been like that since
    the 16th.
Thema:

PayPal issue

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