Payments unknown

You can check your transactions at http://commerce.microsoft.com to see if it shows what they are for or you will need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

I'm Samy an independent advisor. Welcome to the community. How are you?

On this link, you can check your account's purchase history, I recommend looking at all the accounts you use. If you don't find any of these charges on your accounts, someone is probably using your payment information, in which case you need to call your bank and cancel the charges.

https://account.microsoft.com/orders

Please contact your financial institution to have charge reversed and card or account numvers changed to prevent further issues. If you didn't authorize a purchase someone is fraudulently using your account.

We’ve tried multiple times. That’s why they completely canceled previous subscriptions after the second card. That didn’t fix anything.

Hello, Emma_863. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear your card is being charged without your authorization.

Important: Please refrain from sharing personal information, including email addresses, transaction numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, if you are not able to find this charge in any of your accounts order history, Microsoft recommends contacting your financial institution for a refund and to stop incoming charges. Your bank is more than capable of doing this procedure.

This information and more is available in the following article:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > Refund eligibility.

“If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.”

In case you didn't try to and have more email addresses, please make sure to check the order history with each one before contacting your bank:
https://account.microsoft.com/billing/orders

I hope you can get this sorted out with your bank as soon as possible.

Regards,

Arturo.