Payments not processing for memberships

Supr3me Trees93 · Oct 29, 2016

I have a pre-paid mastercard all registered online. When I go to pay a xbox live membership, Its say Microsoft cannot process my payments every time and everyday. Why is this, and how do I get xbox live without having a credit card, and since they no longer
sell pre-paid codes anymore.

:)

ITFN GENERALGiX · Oct 29, 2016

Sorry for another MS store Question

My payment says processing!

voteDC · Oct 29, 2016

Payment Processing error

It certainly sounds that way. They should know that you never give your details to anyone on the forum. Plus that Gold has always been paid for in currency, it shouldn't be affected by being in the beta.

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Phone support are the folk who are going to be able to help, as they are the ones who will be able to access your payment options.

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Assuming that you are in the US, here are the numbers and times you need.

Xbox Support

Toll free: (800) 4MY-XBOX or (800) 469-9269

Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Xbox hours of operation:

9 am to 1 am Eastern Time

6 am to 10 pm Pacific Time
Click to expand...

M3tal Daz3 · Oct 29, 2016

For purchasing issues you should contact xbox chat support billing section:

Contact Us | Xbox Support

Or if you are part of US/CA region contact (800) 469-9269

M3tal Daz3

For purchasing issues you should contact xbox chat support billing section:

http://support.xbox.com/en-US/contact-us

Or if you are part of US/CA region contact (800) 469-9269

DanielKing221

Maybe your membership payment didn't process this month?

Y O P ii N E X

Unfortunately this means you purchased membership in the past & that payment instrument never processed the payment causing for your account to have a billing violation causing a suspension.

You'll be able to get on by calling support 1-800-4MYXBOX & clearing that balance you never paid with a new payment instrument & request a reimbursement of some type if you believe the charges were invalid or wait a total of 6-8 months for that balance to
be written off.

The only reason they're asking to change the payment instrument is because you 'purchased' the membership, but the payment never went through.

Klokkwork

Suspended until you update your payment options? If you want to update your payment option, just go on your console, access Account Management. Under "Your Memberships", select Xbox LIVE Gold. Then choose "Change Payment Option". Select your good credit
card. The declined charge will process right away, and your suspension will be lifted. Happy gaming.

Klokkwork

The account accepted your payment option, but it doesn't know that you want to use it for your suspended Gold subscription. Trying accessing Account Management on your console. Under "Your Memberships", select "Xbox LIVE Gold". Then choose "Change Payment
Option". Select your good credit card, and that should fix it. Expect it to process the declined payment right away, and that should lift the suspension.

Payments not processing for memberships