Payments cannot be made to my account.

Discus and support Payments cannot be made to my account. in XBoX Rewards & Social to solve the problem; Each month I'm getting an email that my rewards cannot be deposited to my account (Tipex) and that action is required. What has to be done to fix this... Discussion in 'XBoX Rewards & Social' started by Tipex-01F3E8A9-10D2-40A4-A36A-F1148104ACEA, Oct 26, 2016.

  1. Tipex-01F3E8A9-10D2-40A4-A36A-F1148104ACEA
    Tipex-01F3E8A9-10D2-40A4-A36A-F1148104ACEA Guest

    Payments cannot be made to my account.


    Each month I'm getting an email that my rewards cannot be deposited to my account (Tipex) and that action is required.

    What has to be done to fix this problem?

    :)
     
    Tipex-01F3E8A9-10D2-40A4-A36A-F1148104ACEA, Oct 26, 2016
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Manage your Xbox LIVE payment options

    Overview

    You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

    The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

    If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

    It is easy to edit your payment options on your console or at Xbox.com

    Steps to Follow

    Add or change a payment option using your console

    1) Use your Xbox LIVE gamertag to Sign in.

    2) Proceed to Settings and then select Account.

    3) Select Manage Payment Options, and then choose either of the following:
    • If you want to add a new credit card, select Add Credit Card.
    • If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.
    4) After making changes to payment options, select Update Payment Option.

    Add or Change a payment option on Xbox.com

    1) Go to My Account.

    2) Select Payments and Billings and click on Manage Payment Options.

    3) You may be required to Sign in using your Microsoft account (email and password).

    4) Proceed to do either of the following:

    If you want to edit a payment option, select Edit.

    If you want to add a payment option, you can do either of the following:
    • Click on Add New Credit Card and enter the credit card information
    • Click on PAY with PayPal and follow the instructions.
     
    xboxfelix, Oct 26, 2016
    #2
  3. Guardian 8194
    Guardian 8194 Guest
    My account has been stopped from signing online

    I have no outstanding payments to be made, I have made all the payments with my debit card, which come off of my account the second I submit them
     
    Guardian 8194, Oct 26, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Payments cannot be made to my account.

    Hello Tipex,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Oct 27, 2016
    #4
  5. Tipex-01F3E8A9-10D2-40A4-A36A-F1148104ACEA
    Tipex-01F3E8A9-10D2-40A4-A36A-F1148104ACEA Guest
    Thank you for starting an investigation, I hope this can be resolved soon.

     
    Tipex-01F3E8A9-10D2-40A4-A36A-F1148104ACEA, Nov 3, 2018
    #5
  6. Tipex-01F3E8A9-10D2- Win User

    Payments cannot be made to my account.

    Thank you for starting an investigation, I hope this can be resolved soon.

    Hello Tipex,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. XBLRewards8 Win User

    Payments cannot be made to my account.

    Hello Tipex,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. Trish Tucker Win User

    'accidentally' purchasing vbucks despite payment methods being removed

    Thanks for your reply. The thing is I have a payment method linked to microsoft 365 which cannot be removed. The payment method was removed from the xbox but the payment was still able to be made. My son does not have access to my cards or paypal account. The payment method was removed from xbox yet purchases were still able to be made.
  9. HomegrownSilky Win User

    Cancellation Dilemma: Lost Email Access for Xbox Game Pass Subscription – Urgently Seeking Assistance to End Payments

    If you cannot log in to your account to manage your subscription, then the only option is to have your financial institution cancel payments to Microsoft. Changes to your account cannot be made without being able to log in to it.
  10. Smwutches Win User

    an unauthorized payment made to my account

    You would need to call support and have them do an unauthorized access investigation. 1-800-4my-xbox
Thema:

Payments cannot be made to my account.

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