payments and billing

Discus and support payments and billing in XBoX on Consoles to solve the problem; I purchased a month of game pass for $1 and went to remove the card so the little ones don't make purchases, but it said we had to turn off recurring... Discussion in 'XBoX on Consoles' started by jadonboyce, Nov 2, 2020.

  1. jadonboyce
    jadonboyce Guest

    payments and billing


    I purchased a month of game pass for $1 and went to remove the card so the little ones don't make purchases, but it said we had to turn off recurring billing, so we did, but it still says it is being used for recurring billing.

    :)
     
    jadonboyce, Nov 2, 2020
    #1
  2. FreakRoach Win User

    Payment and Billing

    Can you try some other payment mode such as another credit card or paypal and clear your due balance? You can turn off automatic renewal if you do not want it to be renewed.
  3. Geth Win User

    billing and payment

    Check the email's associated with all the gamertags on the console.

    They all send a confirmed purchase notification to the emails.
  4. crazydude1965 Win User

    payment and billing

    When you cancel subscrption it will cancel all your services if you are a ultimate subscriber ive got near a year to go with mine with hopeing to stay alive im disabled with health problems ive stopped auto renew at the moment as i dont know if ill stilll
    be here crazy times my friend.
  5. Socerest Win User

    Payment and billing

    Hello,

    For Auto-Renews such as EA Access, or Xbox Live require a credit or debit card. (Or PayPal if you have it). The card is not charged if you cancel it in time for only 1 month to be charged.

    Best Regards,

    Vince
  6. ImAice Win User

    Payment and billing

    I know your internet is working fine with other devices but for us to best isolate the issue, can you try connecting the console to a different network? A mobile hotspot for example?
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