Payment with wrong account

Varano911 · Sep 1, 2017

Hi,

i have bought cod ww2 with my pc, but the account on the pc was conected with the wrong xbox account, so i'm inable to use this game because it's on a new account without gold ecc... It's possible to have a refounf or to "move" this game on the right account?

:)

xboxfelix · Sep 1, 2017

How to Manage your Xbox LIVE payment options

Overview

You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

It is easy to edit your payment options on your console or at Xbox.com

Steps to Follow

Add or change a payment option using your console

1) Use your Xbox LIVE gamertag to Sign in.

2) Proceed to Settings and then select Account.

3) Select Manage Payment Options, and then choose either of the following:

If you want to add a new credit card, select Add Credit Card.

If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.

4) After making changes to payment options, select Update Payment Option.

Add or Change a payment option on Xbox.com

1) Go to My Account.

2) Select Payments and Billings and click on Manage Payment Options.

3) You may be required to Sign in using your Microsoft account (email and password).

4) Proceed to do either of the following:

If you want to edit a payment option, select Edit.

If you want to add a payment option, you can do either of the following:

Click on Add New Credit Card and enter the credit card information

Click on PAY with PayPal and follow the instructions.

Urantian01 · Sep 1, 2017

XOne "Use a different way to pay" problem

Go to billing.Microsoft.com, pull up your account, remove you payment methods, then re-ad your payment methods.

Profit.(for Microsoft)

Smwutches · Sep 1, 2017

You would need to contact support and speak to billing to have them refund your first order and place a new order under the correct account. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You would need to contact support and speak to billing to have them refund your first order and place a new order under the correct account. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

There is no way to transfer it. You could share it through the home xbox feature though

https://support.xbox.com/help/hardware-network/...

I would still advice you to try and get a refund to then get it on the right account

To try and get a refund:

You may be eligible to cancel your recurring subscription and request a refund, but not all subscription purchases are eligible for a refund. If you qualify for a refund, you will see the option to cancel immediately and request a refund when reviewing your subscription status.

Head on over to https://account.microsoft.com/services

Sign into your Microsoft account and choose the Services and Subscription tab on the web page

Find the subscription you would like to cancel.

Click Manage.

Check if you are elegible for a refund

Smwutches

You would have to try contacting support to see if they can cancel it for the wrong account so you can add it to the correct one. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

juan van

It seems then you should be able to add a payment option if your not in on a family plan, Is something wrong with the region of the payment and your account?

HassanB

Hello,

If you believe you were charged twice for a game you purchased you'll need to contact phone support to get a refund. They will be able to see if you were charged twice for a purchase or not. You can reach phone support by visiting this page
here.

Payment with wrong account