payment transfer

Try the steps below to transfer the balance to your new credit card. If that doesn't work you can contact Xbox support by phone and they can transfer the balance for you.

To transfer your services and balances to a new payment method, follow these steps:

Sign in to the Billing and Account Management website.https://billing.microsoft.com

Under Your payment methods, click the payment method you want to change.

Under Payment method activity, click Go to payment method information.

Under Payment method information for this account, click Use a different payment method.

Click Add new credit card, and then click Next.

Click Add new Direct Debit, and then click Next.

On the Confirm transfer page, confirm the balances and services you want to transfer, and then click Next.

Enter the information for the new payment method, and then click Save.

Nothing can be transferred between accounts.

You will need to transfer your balance to the new credit card. See the steps below

To transfer your services and balances to a new payment method, follow these steps:

Sign in to the Billing and Account Management website.

Under Your payment methods, click the payment method you want to change.

Under Payment method activity, click Go to payment method information.

Under Payment method information for this account, click Use a different payment method.

Click Add new credit card, and then click Next.

Click Add new Direct Debit, and then click Next.

On the Confirm transfer page, confirm the balances and services you want to transfer, and then click Next.

Enter the information for the new payment method, and then click Save.



If for some reason this doesn't work for you then call support and they will be able to resolve the issue for you.

Too transfer your balance to a new card follow the steps below

Sign in to the Billing and Account Management website. https:billing.microsoft.com

Under Your payment methods, click the payment method you want to change.

Under Payment method activity, click Go to payment method information.

Under Payment method information for this account, click Use a different payment method.

Click Add new credit card, and then click Next.

Click Add new Direct Debit, and then click Next.

On the Confirm transfer page, confirm the balances and services you want to transfer, and then click Next.

Enter the information for the new payment method, and then click Save.

Ok, this got me going in the right direction. I had to transfer services and billing from my non functioning card to another for it to work.

How do I use a new payment method?

To transfer your services and balances to a new payment method, follow these steps:

1. Sign in to the Billing and Account Management website.

2. Under Your payment methods, click the payment method you want to change.

3. Under Payment method activity, click Go to payment method information.

4. Under Payment method information for this account, click Use a different payment method.

5. Click Add new credit card, and then click Next.

6. Click Add new Direct Debit, and then click Next.

7. On the Confirm transfer page, confirm the balances and services you want to transfer, and then click Next.

8. Enter the information for the new payment method, and then click Save.

This will probably solve most issues for people.