Payment taken from PayPal account.

Discus and support Payment taken from PayPal account. in XBoX on Consoles to solve the problem; I have a transaction to Microsoft on my PayPal account, for an Xbox Gold Subscription. Paypal investigated and said it was a genuine payment. When I... Discussion in 'XBoX on Consoles' started by Derektim, Dec 12, 2019.

  1. Derektim
    Derektim Guest

    Payment taken from PayPal account.


    I have a transaction to Microsoft on my PayPal account, for an Xbox Gold Subscription.

    Paypal investigated and said it was a genuine payment.

    When I spoke to Microsoft, I gave them all the reference numbers, the agent checked all of my families/childrens accounts and said they hadn't taken the payment.

    He gave me a support number of 1490123232 to send though any documents and
    ended the call saying go back to your bank.

    Does anyone know where I go from here?

    How would I contact support to send them the proof of the payment?

    Any help is appreciated?

    :)
     
    Derektim, Dec 12, 2019
    #1
  2. x EeMBe x Win User

    Payment taken from PayPal account.

    I would assume that PayPal debited whatever payment instrument you were using whether that be credit card or bank account. You could dispute the charge with your financial institution and make sure you change you PayPal password to prevent this
    happening again. Basically someone else has linked your PayPal account to their Microsoft account. Changing the password will prevent them from doing it again.
    Disputing the charge with paypalp/cc/bank is a surefire way to get banned forever. This has to be settled with Microsoft or OP gets his account banned.
  3. Wishcatcher Win User

    Payment taken from PayPal account.

    Hi,

    Check your account here > https://account.microsoft.com/billing/orders/

    If you see a Paypal transaction its meaning you have an autorenewal on your account (you can cancel it if you dont want it anymore).

    If you dont see any transaction, somebody use your paypal account so make a compliant to Paypal...

    Regards
  4. steeledwand7664 Win User

    Payment taken from PayPal account.

    If you sign into your PayPal and click on any of the Microsoft (MS) charges Then click on manage MS corporation payments this will bring up a page that has a billing ID on it should be a long alpha numeric sequence that begins with B- if you get back in
    contact with xbox support if they did not look up the possible accounts with this billing ID attached to it already they and PayPal is still a payment option on that MS account then they should be able to look up any account that has the paypal account attached
    to it.
  5. Puppy Fujo Win User

    Payment taken from PayPal account.

    I would assume that PayPal debited whatever payment instrument you were using whether that be credit card or bank account. You could dispute the charge with your financial institution and make sure you change you PayPal password to prevent this happening
    again. Basically someone else has linked your PayPal account to their Microsoft account. Changing the password will prevent them from doing it again.
  6. Puppy Fujo Win User

    Payment taken from PayPal account.

    She has already spoken to both PayPal and Microsoft.
Thema:

Payment taken from PayPal account.

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