Payment/Renewal Issues

Discus and support Payment/Renewal Issues in XBoX on Consoles to solve the problem; Hi, I am trying to renew my Xbox Live Gold but when it brings up the checkout it says that my payment won't work. Please help, I have tried multiple... Discussion in 'XBoX on Consoles' started by Spaceshark7075, Nov 11, 2017.

  1. Spaceshark7075
    Spaceshark7075 Guest

    Payment/Renewal Issues


    Hi, I am trying to renew my Xbox Live Gold but when it brings up the checkout it says that my payment won't work. Please help, I have tried multiple payment options.

    :)
     
    Spaceshark7075, Nov 11, 2017
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, Nov 11, 2017
    #2
  3. ngocphi
    ngocphi Guest
    Microsoft xBox Live Support Complaint

    There is no 53 day delay in renewal

    Your billing date and renewal date would be at max 1-3 days appart

    If you have declined payment yes it will stop you after 20 days of declined payments from your payment option from.loging in

    Your can check your billing date and renewal date at commerce.microsoft.com

    For billing issues you must call support in your region really or chat support

    You would have better chances with phone support
     
    ngocphi, Nov 11, 2017
    #3
  4. CreakyUnicorn20
    CreakyUnicorn20 Guest

    Payment/Renewal Issues

    I made the renewal of the subscription for 3 months but does not recognize it, he asks me to pay another subscription ....
     
    CreakyUnicorn20, Dec 4, 2017
    #4
  5. CreakyUnicorn20 Win User

    Payment/Renewal Issues

    I made the renewal of the subscription for 3 months but does not recognize it, he asks me to pay another subscription ....
  6. Temhotabot Win User

    Anyone notice Microsoft is being super dodgy with automatic renewal

    This sucker has never had a payment/auto renewal issue...
  7. XBF Brad A Win User

    je peux pas payer mon abonnement xbox game pass ult[Translation-I can't pay my xbox game pass ult subscription]

    Hello Hedibj,

    Thanks for reaching out to the forums. We understand you have issue with payment options. If you have auto renew selected, this is why it is asking for another payment option. As account balance is not a reliable form of payment for auto renewal.

    Hope this helps.

    Brad
  8. WPAK Win User

    XBox Gold

    Hi there,

    I would like to add, that it auto renewal remains activated and it fails to renew this can result in your account being suspended until the payment due has been paid.

    So, if you think there won't be enough money available to renew Gold then I would advise to stop the auto renewal before it will try to charge the payment option and fail.

    This will prevent you running into something like a suspension due to payment issues
  9. GlobalWebSurfer Win User

    Payment Issue, Account Issue, Renewal Issue...

    Hey there FreeKill0!



    A quick call from phone support will resolve the issue for you... Just click on this link
    support.xbox.com/.../contact-us select BILLING AND SUBSCRIPTIONS and support will give you a call so you don't have to wait on hold.



    Have an Awesome Weekend!
Thema:

Payment/Renewal Issues

Loading...

  1. Payment/Renewal Issues - Similar Threads - Payment Renewal Issues

  2. Purchased robux and I accidentally pressed the cancel button, payment went through but...

    in XBoX Games and Apps
    Purchased robux and I accidentally pressed the cancel button, payment went through but...: Hello! I purchased a 4.99 robux bundle, but it was taking super long and I accidentally cancelled the purchase mid way whilst trying to switch app,, and when I check order history it says that...

  3. Changing the payment date for xbox live

    in XBoX Games and Apps
    Changing the payment date for xbox live: This question has probably been asked before. How do I change my payment date for my Xbox monthly subscription? Any help is appreciated. Thanks. e93d0d53-813e-4577-9c9c-b9f434995427

  4. No matter , what method payment. I am unable to renew my xbox ultimate subscription

    in XBoX Games and Apps
    No matter , what method payment. I am unable to renew my xbox ultimate subscription: I have added new card, added paypal. I have tried via XBOX, PC , Phone. ( cleared cache / cookies) All give this error... Sorry, something went wrong. We’re not sure what happened, but...

  5. Unable to see payment method when making trying to renew a subscription or buying an item from ...

    in XBoX Games and Apps
    Unable to see payment method when making trying to renew a subscription or buying an item from ...: Hi, I am having difficulty with me payment method. It isn't listed in my payment options in my account but when I add the card in question it says it already exists. Please help...

  6. Billing & Payment issue - Expire card used to renew

    in XBoX on Consoles
    Billing & Payment issue - Expire card used to renew: Hello all, Just to let you know I have rung the customer service with no success, they advised I tweet the Xbox support (and I have since received a response to call the customer service who...

  7. Can't renew Gold or change my payment details

    in XBoX on Consoles
    Can't renew Gold or change my payment details: Tried to renew Gold membership but got the message "Try that again, something happened our end. Waiting a bit might help" Also there is a code at the bottom which isn't found on this site...

  8. I need help to renew my payment of my kids xbox ive

    in XBoX on Consoles
    I need help to renew my payment of my kids xbox ive: Hello I have tring to pay my kids gold live and i just cant how can I get help ad70c113-d4a0-4bdc-9f67-bad96632dd06

  9. Missed Payment and Cannot Renew.

    in XBoX on Consoles
    Missed Payment and Cannot Renew.: I've recently missed a payment of XBOX Live Gold and the 'Microsoft Account' security has locked me out of several important things to cancel/turn off auto-renew and buy anew as it hasn't renewed...

  10. Old account I want to renew payment for, have no recollection of the details :/

    in XBoX on Consoles
    Old account I want to renew payment for, have no recollection of the details :/: So basically I have an old account I wanted to renew, but am in a bit of a pickle. I haven't used the account for over 2 years, and the e-mail address I used for it was no longer secure and I...