Payment processing issue / region

Hi there,

if the games are available in the Turkish store for xbox they should be available to download.

No I'm not sure it's related to that, but there are often download issues and payment issues when region of the account and physical regions or payment option regions do not match.

If you are experiencing an issue where the region in which your payment option was issued and your Store region do not match, you may need to update your payment information to match the region of your Store.



To do this, you can follow these steps:



1. Sign in to your Microsoft account on the Xbox website.

2. Go to the Payment & billing tab.

3. Select Payment options.

4. Select Add a payment option, and then follow the steps to add a new payment option that matches the region of your Store.



If you continue to experience issues, you can contact Xbox support for further assistance.

What region do you live in

If you are changing regions to.take advantage of price.differences dont

It.doesn't.work

As the error said.you can't buy out of region content

You can't buy uk content.with a Australian payment method

Have you tried in a browser rather than on console (or vice versa)?

yes and it basically comes out to the same issue.

console gives me the region must match error (which it does) and browser just says that my payment cannot be processed.

Being unable to process a payment can occur for a number of reasons such as:

• Insufficient funds
• Wrong card information
• Billing address and Xbox are not in the same region
• Possible connection issues

You could try deleting and re-entering your payment method to see if this resolves the issue. I would also suggest contacting Microsoft Support directly in order to resolve the issue quickly:
https://support.xbox.com/en-US/contact-us

Hello LuigiDjukiic,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
Generally, this may be caused by users creating multiple different payments in different regions using their Microsoft Account as the payment method. This is an issue that we are working on resolving with another team since we are not able to fully access
the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience.