Payment processed twice and not showing up

Sorry to hear you've had these problems getting your membership set up. Give phone support a call and let them know what happened. They should be able to help set up the membership for you and may be able to give you a refund on the second charge as well.

1-800-469-9269 in North America.

Speak too xbox customer services and explain too them that you have been charged twice for the purchase of one item and request a refund of them for one of the payments and they should be able too guide you through the process.

Even with the suggestion, im still being logged in twice. When I select my avatar to sign in, a white box pops up showing the log in process. What should be happening is, select your avatar then it logs you in. Something is still not right on my end.

Bigal1180 Hey there



The above ambassador is correct



When you make a purchase, it can show as "pending" before its actually taken from your credit card. Once the transaction has finalized, it will show as "settled". Its the same payment showing twice, not the payment being charged twice



If at any point during your membership, you believe you have been overcharged, you can go ahead and contact the Billing Department via
Phone Support.



Hope this helps.

Many thanks,

Cloud

One more thing this is what the portal said when i payed

" Your payment is not processed If you want to try again, you won't be charged twice". If you closed Microsoft Store, open it, go to the product and then it says select Buy.",