Payment problems?

Discus and support Payment problems? in XBoX on Consoles to solve the problem; so i tried to buy an add on for a game and it told me to use a different way to pay because they couldn't get authorization so i said ok and tried... Discussion in 'XBoX on Consoles' started by BlackRose2294, Jun 24, 2017.

  1. BlackRose2294
    BlackRose2294 Guest

    Payment problems?


    so i tried to buy an add on for a game and it told me to use a different way to pay because they couldn't get authorization so i said ok and tried using my other payment method and got the same message. I've checked the balance on bith my card and have confirmed
    that I have more than enough (i have about $50 on each and the add on is only $19.99+tax) so i can't figure out why I'm getting the error??????

    :)
     
    BlackRose2294, Jun 24, 2017
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Manage your Xbox LIVE payment options

    Overview

    You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

    The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

    If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

    It is easy to edit your payment options on your console or at Xbox.com

    Steps to Follow

    Add or change a payment option using your console

    1) Use your Xbox LIVE gamertag to Sign in.

    2) Proceed to Settings and then select Account.

    3) Select Manage Payment Options, and then choose either of the following:
    • If you want to add a new credit card, select Add Credit Card.
    • If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.
    4) After making changes to payment options, select Update Payment Option.

    Add or Change a payment option on Xbox.com

    1) Go to My Account.

    2) Select Payments and Billings and click on Manage Payment Options.

    3) You may be required to Sign in using your Microsoft account (email and password).

    4) Proceed to do either of the following:

    If you want to edit a payment option, select Edit.

    If you want to add a payment option, you can do either of the following:
    • Click on Add New Credit Card and enter the credit card information
    • Click on PAY with PayPal and follow the instructions.
     
    xboxfelix, Jun 24, 2017
    #2
  3. Urantian01
    Urantian01 Guest
    XOne "Use a different way to pay" problem

    Go to billing.Microsoft.com, pull up your account, remove you payment methods, then re-ad your payment methods.

    Profit.(for Microsoft)
     
    Urantian01, Jun 24, 2017
    #3
  4. OndoyBahista
    OndoyBahista Guest

    Payment problems?

    You may need to contact official Xbox Support. Since you have tried using a different payment method, the issue could possibly be in your account. You can reach them here: Contact Us | Xbox Support
     
    OndoyBahista, Jun 26, 2017
    #4
  5. onyxishere Win User

    payment problems

    Call up support and speak with billing to have them help you remove the card.
  6. Obeseolini Win User

    Payment Problem

    Yeah, gotta call microsoft tomorrow. Bought a 3 month prepaid from gamestop today and it won't even let me use that!
  7. SGSRTcameron Win User

    Payment Problem

    Hi, your best bet would be to call 1-800-4-my-xbox and they should be able to assist on there end.

    -
  8. onyxishere Win User

    payment problem

  9. Mister Gwyther Win User

    Payment Problem

    Hey there Charity! I understand you are having some trouble purchasing this promotion. Can you visit our Payment Method guide (forums.xbox.com/.../153161.aspx)
    and ensure your PayPal account meets the criteria for use with Xbox LIVE? Also, can you please try another payment method to see if that works? Let us know if that helps!

    PS - I'm going to move this over to our 06 - Purchasing/Downloading forum for better assistance. Thanks!
Thema:

Payment problems?

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