Payment problems/ Blocked my card again

You have blocked my card for the 2nd time due to me attempting to buy a game through my 360 console, shockingly disappointed at how bad the Xbox and microsoft websites work and the amount of hoops and broken web pages you have to go through just to access
your account information.

Was recently considering switching back to Microsoft from Sony but all these obstacles I’ve faced and poorly run websites plus the fact I now have to ring my bank to unblock my card, all because I wanted to spend 5 pound on fable 3. Demotivated any intention
of purchasing an xboxone. Frustrating and preventable.

:)

 

Credit card failed when you tried to purchase an item or add another credit card

Common Xbox LIVE Credit Card Error Codes:

You will see one of the following error codes whenever your payment option can't be authorized through your bank, or Xbox LIVE detects any suspicious activity, making it to prevent charges:

• 80190821
• 80190848
• 8004ad43
• 8058F041
• 80153410
• 8C010003
• 80190864

Here are some solutions you can try to resolve the problem

Solution 1: Check your billing address

Confirm that the billing address for your Xbox LIVE account is the same one used by your credit card company.

If the billing address is the same for your Xbox LIVE account and your credit card company, you can try this next solution

Solution 2: Contact your bank or financial institution

Here are the reasons why the Xbox LIVE purchase might have failed:

• Your credit card has not been activated
• You have insufficient funds in your credit card
• Your credit card does not accept online purchases or automatic billing
• The credit card company is blocking your credit card from being used

You should contact your bank or credit card company to confirm that the credit card is active, it has sufficient funds, and it is not being blocked for any reason.

If you have confirmed that all these are in order, try the following solution:

Solution 3: Try your purchase again later

Here are some of the reasons why the Xbox LIVE purchase might be blocked:

• Recent purchase attempts have been declined several times
• You are using the Xbox LIVE account or payment option from an incorrect location
• You may have a non-payment violation on your payment option, so it is being prevented from making new purchases

Whenever there are several purchase failures, it can prevent new transactions from being processed until after a certain period. You should wait and try again after 24-48 hours.

If the problem persists after you have waited 48 hours, try this next solution.

Solution 4: Remove your card and try again

If you receive error 80190864 while trying to purchase a new Xbox LIVE subscription, it means the payment option you are using has a billing decline violation against it, and you can no longer use it to sign up. If the credit card you are using has an unpaid balance for a previous subscription, you will be required to use a new credit card.

Solution 5: Use a prepaid Microsoft Points or Membership card if available

Another option is to buy a prepaid Microsoft Points card from a retail location and use it to make your Xbox LIVE purchases. Not all purchases allow for the use of Microsoft Points or prepaid options. Make sure that the purchase you want to make allows for the use of Microsoft points or prepaid cards.

 

Why can't used Xbox Gift card to buy stuff from the avatar store

Everytime I tried to buy some new stuff for my avatar store on Xbox One with my Xbox Gift Card it said You have no valid payment option. Not everyone doesn't have a credit card to this is BS, this is not fare to people who can't buy avatar stuff with your Xbox Gift card. I hope MS can fixed this problem

 

Sorry to hear about the issues with the card!

We are not seeing any issues with your account on our end so this may be related to your bank and not the account you are posting with.

We would not have the ability to block a payment instrument and the only way it would be locked is if it had a past due balance on the account.

To double check that the account does not owe for a past item you can check out your
commerce and subscription pages.

If you do see a discrepancies be sure to reach out to the chat or phone team for assistance with billing.

If you do not see an issue we suggest working with your bank to see why they keep flagging your purchases.

We do hope that this helps resolve the issue and prevent future instances.

If this is not the account that is running into these issues can you post back with the account that is?