Payment options issues

FriesLoveTwilly · Jul 26, 2014

So I have about 55$ on my account from cards I have bought at places like GameStop and whatnot. However, whenever I try to go on a game like Battlefield and get a DLC like the Recon Unlock, the option to use my money that it on my account doesn't show up.
It only lets me use a credit card. So does that mean that Imm never gonna be able to buy anything with that 55$?

:)

Mister Maka · Jul 26, 2014

payment option issues

Hey there Killaz 313.

What happens when you try to add your payment option? Have you tried using a different card to see if there's any change? Be sure that the region of your account and your physical location are the same, as cross-region accounts aren't supported.

Killaz 313 · Jul 26, 2014

payment option issues

im tryin now for 3 weeks to set up my debit card whit my account but its not working at all i called my bank institution and they told me the problem is on your side so... whats up

Hellfire IRL · Jul 29, 2014

There's something wrong with MS cash accounts and 'EA', I've tried to purchase a few things only to have the cash deducted and the content not unlocking. I've bought stuff from other sources no problem. Had to contact EA and provide proof of purchase with
screenshots of my MS account, Xbox account and give them my XBL email address. They'll probably fix it at some point, being that money is involved.

Miss Ermine

Hi there x3! Even when an account is paid up, we still need to have a valid payment method on the card. Have you checked your billing details at commerce.microsoft.com to make sure those are all up-to-date for you?

RoboticCarcass

Yes, my grandmother contacted the bank and had her bank like block Xbox or something, because I think it did do an auto renewal already and took money out for it. So basically, I have to talk her into calling her bank and unblocking this? Not happening...
Guess I will just have to wait until I get my debit card -_-

Also, if I remove the card while I'm on gold it will get rid of my gold status, even if I used a pre-paid card?

onyxishere

The reason your account has been suspended is because you owe money. Odds are you got a billing issue error code. The account probably tried to bill your grandmother's card and was refused. You need to either go to billing.microsoft.com and arrange payment
or contact support and ask to speak with billing.

The card cannot be removed while you are still in gold status as it will remove the gold. For this, you will need to contact support and ask them to freeze auto renewal on the card. When your gold has run out, you can remove the card.

Finally all purchasing ability has been frozen until you take care of this. This includes adding codes for content.

Rus Harr

Why moderator is editing my replies?

Rus Harr

Thanks for the reply. So tell not only me but to whole Central Asia region how should we buy games or gamepass in our country? Why Microsoft is not including our region in their list? <removed by Moderator>

Payment options issues