Payment option declined

Discus and support Payment option declined in XBoX on Consoles to solve the problem; I just tried to purchase 1 month of Xbox live gold and I received this message, The payment option on an existing subscription has been declined and... Discussion in 'XBoX on Consoles' started by Ando22976, Sep 27, 2017.

  1. Ando22976
    Ando22976 Guest

    Payment option declined


    I just tried to purchase 1 month of Xbox live gold and I received this message,

    The payment option on an existing subscription has been declined and is blocking this purchase. On your Xbox, go to Settings. Or go to account.microsoft.com/services to fix this problem.

    The only subscription I have is a free 2 week trial of Xbox game pass,

    Any ideas?

    :)
     
    Ando22976, Sep 27, 2017
    #1
  2. bloosuga
    bloosuga Guest
    Xbox Live Gold Subscription Issue

    If this hasn't been resolved yet, simply go into the billing, manage payment options, click to edit the card, then save it. This will cause the card to get reverified in order for them to allow it for payment. The reason it was declined was they tried charging you $21 for something, but when it was received multiple times as declined/rejected due to funds, the payment method was locked and declined until it can be reverified.
     
    bloosuga, Sep 27, 2017
    #2
  3. tha_villain
    tha_villain Guest
    Xbox Live Gold Subscription Issue

    Payment option declined [​IMG]
     
    tha_villain, Sep 27, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Payment option declined

    You'll want to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Sep 27, 2017
    #4
  5. Smwutches Win User

    Payment option declined

    You'll want to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. XBF Leslie D Win User

    Payment option declined

    Hi there,



    I'm sorry to hear that you're having issues paying for our subscription.



    In this case I would recommend for you to contact Live Support so they can assist you further into registering your Xbox.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category(Games)and just pick a contact method
    (request a call from support or Chat is faster).
  7. ChrisGentile Win User

    Xbox Gold Renewal Keeps Charging the Wrong Card!

    Hey Bowenkge!

    Sorry no one has responded to your question yet! I would go to the following link and follow the directions there:

    support.xbox.com/.../payment-declined-cant-change-payment-option

    It gives detailed instructions on how to change your payment method from one that is in a declined/expired state.

    I hope this helps!
  8. AustinKohlman Win User

    How do I fix this?

    It says: “The payment option on an existing membership was declined, blocking this purchase.”
  9. onyxishere Win User

    Changing Payment option after a declined payment

    Also, any further questions you have regarding billing issues should be directed to phone support as only they have the tools needed to solve the issue.

    If you live in North America dial 1-800-469-9269
Thema:

Payment option declined

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