Payment option declined

Discus and support Payment option declined in XBoX on Consoles to solve the problem; Split from this thread. Imicrosoft account is no helping me pay for my Xbox subscription 598031b4-d4c0-4510-8c2b-7d7969caefff Discussion in 'XBoX on Consoles' started by mariyieabautista sloan, Nov 18, 2018.

  1. mariyieabautista sloan
    mariyieabautista sloan Guest

    Payment option declined


    Imicrosoft account is no helping me pay for my Xbox subscription

    :)
     
    mariyieabautista sloan, Nov 18, 2018
    #1
  2. bloosuga
    bloosuga Guest
    Xbox Live Gold Subscription Issue

    If this hasn't been resolved yet, simply go into the billing, manage payment options, click to edit the card, then save it. This will cause the card to get reverified in order for them to allow it for payment. The reason it was declined was they tried charging you $21 for something, but when it was received multiple times as declined/rejected due to funds, the payment method was locked and declined until it can be reverified.
     
    bloosuga, Nov 18, 2018
    #2
  3. tha_villain
    tha_villain Guest
    Xbox Live Gold Subscription Issue

    Payment option declined [​IMG]
     
    tha_villain, Nov 18, 2018
    #3
  4. XBF Leslie D
    XBF Leslie D Guest

    Payment option declined

    Hi there,



    I'm sorry to hear that you're having issues paying for our subscription.



    In this case I would recommend for you to contact Live Support so they can assist you further into registering your Xbox.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category(Games)and just pick a contact method
    (request a call from support or Chat is faster).
     
    XBF Leslie D, Nov 18, 2018
    #4
  5. Smwutches Win User

    Payment option declined

    You'll want to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. XBF Leslie D Win User

    Payment option declined

    Hi there,



    I'm sorry to hear that you're having issues paying for our subscription.



    In this case I would recommend for you to contact Live Support so they can assist you further into registering your Xbox.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category(Games)and just pick a contact method
    (request a call from support or Chat is faster).
  7. ChrisGentile Win User

    Xbox Gold Renewal Keeps Charging the Wrong Card!

    Hey Bowenkge!

    Sorry no one has responded to your question yet! I would go to the following link and follow the directions there:

    support.xbox.com/.../payment-declined-cant-change-payment-option

    It gives detailed instructions on how to change your payment method from one that is in a declined/expired state.

    I hope this helps!
  8. AustinKohlman Win User

    How do I fix this?

    It says: “The payment option on an existing membership was declined, blocking this purchase.”
  9. onyxishere Win User

    Changing Payment option after a declined payment

    Also, any further questions you have regarding billing issues should be directed to phone support as only they have the tools needed to solve the issue.

    If you live in North America dial 1-800-469-9269
Thema:

Payment option declined

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