Payment not accepted due to error PUR-InvalidPaymentInstrument QJpN2H/CdsDvGWBzwsuUZJ.2

Do you see your error on this page? https://support.xbox.com/en-US/billing/payment-and-purchases/troubleshoot-xbox%20360-marketplace-pur...

Hi,

After I added the payment method by mastercard, I made the transaction twice and received the error "PUR-TransactionNotAllowed" both times. My account still cannot register for game pass. I contacted the bank to check, the bank informed me that both payments were successful, but why did my account receive an error when paying and I paid twice but did not buy? get game pass?

only certain payment options can be used to clear a Past Due Balance.

the following link has all the information about what payment methods are accepted

https://support-origin.xbox.com/en-...ons/pay-past-due-balance-on-xbox-subscription

Prehaps your payment information is not accepted? What kind of error do you get?

Hello Guilherme Maggiorini!

Thanks for reaching out to Xbox forums support.

Sorry to hear about your Xbox Game Pass payment issues.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.



As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support