Payment issue:

Discus and support Payment issue: in XBoX on Consoles to solve the problem; Hi, I subscribe to Xbox gold on a monthly basis and have auto renewal turned on. This was previously payed with my old card, which has now expired.... Discussion in 'XBoX on Consoles' started by Odg123, Nov 3, 2018.

  1. Odg123
    Odg123 Guest

    Payment issue:


    Hi,

    I subscribe to Xbox gold on a monthly basis and have auto renewal turned on. This was previously payed with my old card, which has now expired. However, my new gold won't go though until the last payment has gone though. I have tried changing the payment
    method so that my new card will pay the outstanding fee, yet this has proved unsuccessful as Microsoft respond with an error saying its a problem their end.

    Has anyone else had this issue?

    Any advice would be much appreciated

    Thanks

    :)
     
    Odg123, Nov 3, 2018
    #1
  2. MerlinKM
    MerlinKM Guest
    Disputing charges?

    Always attempt to resolve with the merchant before issuing a dispute or stop payment with your bank.
     
    MerlinKM, Nov 3, 2018
    #2
  3. DanRyder87
    DanRyder87 Guest
    Fallout 4 pip-boy edition how many are out there?

    That would mean a ton to me mate. And yeah its Xbox one.

    Only issue is payment. I'm more than happy to pay of course. But with us being total strangers sending a payment to you first is kind of dangerous hahaha.
     
    DanRyder87, Nov 3, 2018
    #3
  4. MightyQuinn75
    MightyQuinn75 Guest

    Payment issue:

    Hi, sadly no one here can access your account details. Request a call back with Xbox Support and an agent will phone you.
     
    MightyQuinn75, Nov 3, 2018
    #4
  5. XBF Nestor S
    XBF Nestor S Guest
    Hey Odg thanks for brining this inquiry to us!

    We suggest checking out the
    Order History     on the Microsoft account to check on a possible previous balance.
    To check your Microsoft account balance, you can go to the billing site on
    Xbox.com    , or you can use your Xbox console. Go ahead and check it out and let us know if we can further assist in this or any other issue!!
     
    XBF Nestor S, Nov 3, 2018
    #5
  6. Pleshek Win User

    Payment issues

    For more info my card is shown in settings on console and works for xone games but not for backward compatibility games.
  7. MoeZArts Win User

    Payment issue

    Hi TheRookie312,

    Here is the list of acceptable payment methods, you can find more information here on how to change your payment method. Go to and Select Change the way you pay then follow the instructions.

    https://beta.support.xbox.com/help/...es/manage-payment-options-and-billing-address

    • Credit cards, including prepaid credit cards
    • Debit cards (not available in all regions)
    • PayPal (not available in all regions)
    • Mobile operator billing (not available in all regions)
    • Direct debit (Germany only)
  8. onyxishere Win User

    Payment issue

    Sorry but you are limited to currency (cards can be purchased in a store), credit card (Visa or Mastercard) or paypal which can be set up through your bank account.

    Any other billing issues should be taken up through phone support. 1-800-469-9269 in North America or click the link to arrange a call back. support.xbox.com/contact-us
  9. Anghellic Karma Win User

    Payment Issues

    It would be best to contact Microsoft Support directly, rather than post your issue on a community forum. It would probably lead to quicker resolution of the issue as well!
  10. steeledwand7664 Win User

    Payment Issues

    Another question is this a regular bank debit/credit card or is this one of those prepaid like visa cards that you can purchase from a store?
Thema:

Payment issue:

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