Payment is rejected

SpideryUncle550 · Jun 17, 2017

dear team,

I am trying to purchase a game and the card is rejected.

Knowing that I used to purchase with the same card before, money is sufficient and I checked with the bank and I have no problem with the card, So the problem is with the Xbox

Need help,

Thanks

Omar

:)

ShallowGoose · Jun 17, 2017

payment rejected!

For three days i have been trying to buy 12 months of Gold membership with my two Mastercards. i get the error code: 80190864

on the support it says that its an over-due balance and i have to pay it of, but i dont have an over-due balance! i have checed at microsoft.billing.

i also checked that all my informmation is correct on both cards, but no one of them work!!!!

please help me!

SquareFantasy · Jun 17, 2017

payment rejected!

Address this to chat/phone support, ask them what the balance is for and where it stems from. It is possible that you are not seeing it on billing.microsoft.com because it is in the process of being written off, in which case support can assist you. The
other possibility is that there is an old credit card on the account that has a "Declined" status that needs to be removed, try removing any other cards on your account and if that does not work call/request support's assistance.

Smwutches · Jun 17, 2017

for help with billing, you'll want to contact support directly. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

for help with billing, you'll want to contact support directly. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

SquareFantasy

Address this to chat/phone support, ask them what the balance is for and where it stems from. It is possible that you are not seeing it on billing.microsoft.com because it is in the process of being written off, in which case support can assist you. The
other possibility is that there is an old credit card on the account that has a "Declined" status that needs to be removed, try removing any other cards on your account and if that does not work call/request support's assistance.

F4RxHORNETx

Hi this very same thing happened to my bank card

Try restarting your computer and try again

Hope that helps

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this HUNGRYRAIN49957

Usually the best option is wait up to 72 hours and then try again to purchase the desired content
Are you not able to test / use a different payment method?
Sometimes that helps

Shayz0R

It says rejected on the Xbox game pass. Will this then give payment remark or only cancel the subscription?

Payment is rejected