Payment Info Cannot Be Updated

yep update your creditcard info then you can remove the old card

a creditcard cannot be removed while on an active membership

if you are suspended for payment option you must update the payment method

Contact support via chat or phone

As they deal with billing issues

If you are suspended for payment info you have to update the payment method. .

You cannot delete the payment method to get rid of the suspension

It has to be paid first

read the terms of use

its simple

while you have a billing account

you MUST maintain a creditcard info

you cannot remove a creditcard unless you do two things

turn off autorenewal and you wait till the account turns silver and remove it

if you switch to a different payment method you need to authorize a different payment method

if you put an invalid payment method and when renewal comes and you get charged but it cannot charge you need to update the info to a valid method

everytime you purchase a promotion or a payment plan you must have a creditcard or a paypal account on file

U might have to add a second contact info. Xbox wants now 2 ways to contact you. (add another/new e-mail address or phone number.

I would suggest speaking with an XBL Billing Agent.
http://tinyurl.com/XBLnumbers lists the phone numbers (choose Option
1) or (faster) but a faster way to speak to a Billing Agent is to go to

http://support.xbox.com/en-US/contact-us?xr=footnav#0:2:5

If you are not in the US then replace the red US above with your country code (i.e.,
CA for Canada, GB for Great Britain, et al.)

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.