Payment inconsistencies

I have auto renewal for Xbox Live. Mid month it just stopped working. So I looked at my transactions history and it did come out. And in May it came out twice, once on the 3rd and again on the 24th. Why is it not coming out on the same date every month?
And why isn't it working when this month is paid?

:)

 

Achievements App inconsistencies

The Xbox One achievements app has inconsistent ways of sorting and displaying achievements.

A few examples:



- When launching the app three sections are displayed: Featured Challenges, Xbox One, Other Achievements (being Xbox 360 ones).

I am not going to talk abot the featured challenges here as they are sort of their own thing.

Both the Xbox One and the Other (360) Achivements sections show a small overview of five games sorted after when the games were last played.



- When expanding the sections (by selecting the [...] button in the lower right corner of each section) to view all achievements different things happen:

All games listed under the Other (360) Achievements section are displayed based on when the games were last played, with the latest game played shown first. So, same logic as with the overview described before.

However, the expanded Xbox One section now display the list of games based on when an achievement was last earned in a game, as opposed to when the game was last played.



- When comparing games to a friend's games the two logics are mixed; 360 games are sorted based on when they were last played, and Xbox One games are mixed in based on when achievements were last earned in them.



This is confusing, and honestly a bit messy. I believe the games should be sorted in a consistent manner regardless of platform, especially since they are mixed together when comparing games to friends.

I personally would prefer that all games were sorted based on when they were last played, as opposed to being based on when an achievement was last earned. I'll give a few examples why:



- I sometimes like to perform a little "game maintenance" which means launching all my games to see if new title updates are available and to check for ingame updates, etc. After doing this the other day I have now realized that if a friend wishes to compare
an Xbox One game to me, he/she first has to scroll through more than 130 Xbox 360 games since the Xbox One games are not sorted based on when they were last played, but the 360 ones are. Most of my Xbox games are completed 100% so I can't even earn an achievement
to move them up the list.



- When watching your own Xbox One achievements the problem is not so serious today since not that many games are released for the Xbox One yet. But imagine in a few years when gamers own hundreds of Xbox One titles. The frustration of having to scroll back
and forth trying to remember which date an achievement was last earned in a specific game... as opposed to being able to remember which games you played the last couple of days.



Bottom line, please make the Xbox One achievements app sort and handle things in a consistent manner, preferably sorting all games based on when they were last played and not on when achievements were last earned in them.

Thanks

 

Just Wondering...

These inconsistencies show it is not about speeds. Something is off.

 

For help with billing issues, you'll want to contact support directly. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

I am in the US but I was hoping I could email someone and not have to actually talk to anyone? This isn't possible?

 

Support doesn't have an email. Billing can only be handled via phone or chat.