Payment gone, but pass doesn't work [ITA]

MagmaOfficial · Apr 27, 2020

Paypal noticed me a payment for 12.99 (Ultimate Pass) but still the pass isn't working.

I'm italian, i need assistance and i'm even waiting for a call from xbox but the wait is over 90 min.

Late payment caused by COVID, QUARANTINE, but i received a lot of fast automatic mails from xbox for my money, now xbox have my money and i don't have my f******* pass, and i'm stuck home and going mad

:)

XBF Steven R

Hey there MagmaOfficial,

Thanks for reaching out to the Forums for advice on how to solve this issue. I can totally understand how stressful this kind of issue could be, I suggest

removing and redownloading and trying again.

When you get the chance, give that a shot and let us know if that helped.

Thanks!

FabioHVSilva

Hi,

Please contact the support https://beta.support.xbox.com/contact-us.

They call help you out.

Staysafe

ngocphi

So yes you have to wait for your BANK

once 5-7 business days pass it's in your banks hands now because of the holidays there is going to be delays

You are just going to have to eait

For all you know ita already gone in but maybe a nill too it out

ngocphi

Well first using a qatar payment method wont work as ita not a xboc live region

Using prepaid codes from other regions MUST match your account region

BillinG info must match your billing method

When using subscription services its best to match billing info

We cant really help with non supported regions as ita a web

freerunninglou9

As long as they keep updateing game pass then i i thi ita the best option as it stands

Payment gone, but pass doesn't work [ITA]