Payment declined

Hey Isefan,



I’m sorry to hear about any issues you may be having. If you are still experiencing issues, please go ahead and
make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

Thank you!

Hola Microsoft

Hoy, ha intentado renovar Xbox Game Pass. Sé que siempre que lo renuevo, funciona perfectamente bien, pero hoy me dejó loco.
Ingrese a los detalles de mi tarjeta de crédito MÚLTIPLES veces la verificación doble, pero cada vez que ingresó, siempre dice algo como "Verifique la información, no coincida con la tarjeta" cuando se incluye el nombre
del titular de la tarjeta. Espero que puedas volver a llamarme pronto, porque esto no suele suceder.
E incluso cuando se aprueba, AEQUE PENSO, sé que tengo dinero.

[Translate - Hello Microsoft

Today, you have tried to renew Xbox Game Pass. I know that whenever I renew it, it works perfectly well, but today it left me crazy. Entered my credit card details multiple times double check, but every
time you enter, it always says something like "Check the information, don't match the card "
when the name of the cardholder is included. I hope you can call me back soon, because this doesn't usually happen. And even when it is approved, I know that, I know I have money.]

Even with funds in an account, there can be other issues that prevent a payment method from being used. You'd have to contact support to find out why it was declined.

If the payment was declined, then the system wouldn't have taken any funds so you wouldn't get a refund. You would want to contact support and speak to billing for further information http://support.xbox.com/contact-us

Unfortunately no one will be able to help you out here as this sounds like a billing issue. If you are having trouble getting things sorted then you should contact support for more assistance.

support.xbox.com/contact-us