Payment cannot be processed

No, do not currently have a Game-pass Subscription active. Will direct me to support tomorrow. Thank you.

Thanks for the Help. Have tried everything as far as try, However, nothing has changed. Will contact support tomorrow.

Hi there GenieLP,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with processing a payment for Game Pass. I recommend reviewing the Microsoft account billing payment instruments. Try these articles:

• Update payment info to continue your Xbox subscription
• Manage your billing address and payment options on Xbox One

If the problem persists,
contact Customer Support
for further assistance.

Try this out and let us know the results.

Hi Genie,

Do you currently have a game pass subscription active? This may cause issues when purchasing the subscription. Do you have a subscription that is past due? Also, here is a guide for when you contact support to make it easier for you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Thank you for pointing it out. There is nothing of a Restriction or anything else on offer. Will contact support tomorrow and ask why.