"Payment cannot be processed, Please contact us" This has never happened before

Discus and support "Payment cannot be processed, Please contact us" This has never happened before in XBoX on Consoles to solve the problem; I've always used prepaid visa cards for xbox live gold. I stopped using xbox live for a little while. Decided I was going to go back to it. My cards... Discussion in 'XBoX on Consoles' started by S0VLFL34, Dec 18, 2016.

  1. S0VLFL34
    S0VLFL34 Guest

    "Payment cannot be processed, Please contact us" This has never happened before


    I've always used prepaid visa cards for xbox live gold. I stopped using xbox live for a little while. Decided I was going to go back to it. My cards are good. I've tried everything I can, delete card add again, change payment method. All of the tips I could
    find online, I tried it, nothing works. I get "Payment cannot be processed, please contact us" What is the problem Microsoft? I guess they don't want money.

    :)
     
    S0VLFL34, Dec 18, 2016
    #1
  2. XBF Chris J
    XBF Chris J Guest
    Black ops 4

    Hey David,

    Thank you for bringing this to our attention. Please review your transactions here :

    Order history

    You should be able to manage that transaction to switch payment instruments in order to make the payment. It sounds like the transaction was never processed.

    For direct assistance with your account/transactions, please
    contact us here

    Hope this helps!
     
    XBF Chris J, Dec 18, 2016
    #2
  3. Ki11er z0mb1
    Ki11er z0mb1 Guest
    Contact Microsoft support

     
    Ki11er z0mb1, Dec 18, 2016
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    "Payment cannot be processed, Please contact us" This has never happened before

    To solve this issue you should contact xbox chat support billing section: Contact Us | Xbox Support

    Or if you are part of US/CA region call (800) 469-9269
     
    M3tal Daz3, Dec 18, 2016
    #4
  5. M3tal Daz3 Win User

    "Payment cannot be processed, Please contact us" This has never happened before

  6. XBF Chris J Win User

    Black ops 4

    Hey David,

    Thank you for bringing this to our attention. Please review your transactions here :

    Order history

    You should be able to manage that transaction to switch payment instruments in order to make the payment. It sounds like the transaction was never processed.

    For direct assistance with your account/transactions, please
    contact us here

    Hope this helps!
  7. onyxishere Win User

    It won't process my Visa card

  8. Mister Cerb Win User

    never happened before.

    Hey again Rocker. Let's try redownloading your profile.

    -Delete your profile ONLY (do NOT delete profile and items; here's a guide:
    support.xbox.com/.../profile-move-delete    ).

    -Clear your system cache 3 times in a row (really, 3 times; use this guide:
    support.xbox.com/.../clear-system-cache    ).

    -Restart your console.

    -Download your profile (use the first guide again).

    Also, when you say you had a friend license transfer it to his console, do you mean you had him license transfer all of the trouble content and it's no longer licensed to your console?
  9. guile_mrd Win User

    never happened before.

    Try re-downloading those games and see if this resolve the issue.
Thema:

"Payment cannot be processed, Please contact us" This has never happened before

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