Payment and Subscription

caijames1 · Jul 15, 2018

Last night my gold subscription ran out, i tried to purchase a new gold membership and it didn't proceed, after that i tried to purchase again as the first time didn't work. Then i checked this morning to see if it worked and it's charged me £6 twice, although
i didn't want to pay for gold twice.

:)

cross44 · Jul 15, 2018

My new account is not eligible for 1 month gold trial?

How to Get Xbox Live | Xbox Live Gold Trial Subscription

Have to add a form of payment for the free month.

Shady95 · Jul 15, 2018

Xbox Live Gold Subscription Issue

I can see here it says my payment option with that subscription is not valid, which is odd since I've been buying Gold with it since I got my XB1, furthermore, I have a recurring EA Access subscription with that exact card.

denis97g · Jul 15, 2018

ok, contact support at support.xbox.com so they can help you sort this.

oOUTSIDERo62

You show as being a gold member, I wonder if the system just needed some time to update things. Can you try again to get on LIVE and let us know how it goes? Other then that, you will need to contact phone support to work this out.

DaveBenRandom

when ever I try to download the free Xbox360 games it says to add a payment option I don't like using my card online and what sucks is that the game was free in the store I cant even use Xbox Gift cards to download them

M3tal Daz3

Till now there is no news regarding an eventual change in the method of payment regarding xbox live subscription and the only valid method remains the credit card. Although even other gamers are requiring to change method and you can join them with a vote

xbox.uservoice.com/.../13858377-pay-the-xbox-live-subscription-online-without-cred

Yet you can still avail of the xbox live membership through prepaid gold cards purchased by the third party providers.

XBF George L

Hello!

I understand you're having issues with your Xbox Game Pass Subscription. I recommend Contacting Xbox Customer Support so they may review any options you have available regarding
your subscription.

Hope this helps!

lilmbg

Can I just log out of account and set up new ones? Would this solve my problem?

This person is not paying the bill bill paid on other persons card from joint account.

I’m very stuck here aren’t I.

Payment and Subscription