Paying past due payments with xbox account balance.

Billing: Payment and Purchases

Pay for past due balance

https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

you can't pay past due with the account balance, you'll need another payment option

Hi there,

when there is an payment due issue, you will have to pay the amount owed before you can add a new subscription or pay for something else first. If you decide not to pay the amount due then you'll risk an account suspension until the payment due is sorted.

See this link for more information and how to pay the amount due:
https://support.xbox.com/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

Let us know the results

if you have a past due payment, you first have to pay it https://support.xbox.com/es-CO/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

Hey Andres,

Thank you for reaching out. I understand you have a pending balance on your account due to a subscription and your only payment method is your Microsoft Account balance. Unfortunately, you will need a valid payment option in order to pay the past due subscription.
Your account balance can only be use to purchase subscriptions, not to pay them off when they are past due. Hope this clears some confusion. Cheers