Paying for the same thing twice? Nice..!

So just recently, i purchased the Borderlands 2 "Ultimate Upgrade pack 2", which cost roughly £3-4.

So i thought i could download it from the dashboard, so i go there and it's not in my active downloads.

So i go to download it again and it says i must purchase it AGAIN. So now I've went on to Borderlands 2 to download it again, and now i must BUY IT AGAIN!

So in reality, I've just lost £6-8 on an item should have only had to pay for ONCE.

:)

 

the same thing

Hey AkumaAruji! Can you tell us a bit more about what you're experiencing and what error you're encountering? The more information the better! We'll be here to help.

 

the same thing

Have you checked all the info, payment acct + other is current, at
http://commerce.microsoft.com ?



If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See
http://tinyurl.com/XBLnumbers ...



but a faster way to speak to a Billing Agent is to go to
http://xbox.com - sign in there if you can - then go to

http://support.xbox.com/contact-us?xr=footnav#0:2:5



Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

 

That is nice. Microsoft must love people like you that don't think before buying the same thing twice.

 

is it in your download history?

 

Why would it be in your active downloads??

As bootstrap says, it will be in your download history.

Have you changed console at all since buying it?

 

1. Did you not read it right? I had to pay twice, otherwise i may as well not have bought it. They must love *** like you.

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2. I doesn't matter now, since i have bought it again. However, i did check because i was downloading some skins and heads, it didn't show up.

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3.Nope, same console for the past 2 years.

 

The active download section is for items that are currently downloading, not what you have bought in the past.

Download history is where you will find you old downloads.

Did you read that right??????

 

Yeah, active downloads = what is currently downloading. Now i want you to understand this, ANYTHING that is bought and starts downloaded would be put there. To be able to download from the dashboard.

So now you're stating that I read it wrong when i buy it and it starts downloading it goes to "Active downloads", which then would allow me to download from the Dashboard?

Also, just because you don't seem to be able to see clearly, I only just bought it a day ago, which i had to pay twice for.

 

When you tried to re-download it and found out you needed to pay for it, you obviously didn`t go to your download history as that`s where it would have been for free.

The point i am making is that you were looking in the wrong place to begin with.

To quote "So i thought i could download it from the dashboard, so i go there and it's not in my active downloads."

Why would you try and re-download something that is in the process of downloading???

 

I had this happen to me once. I recommend contacting support and then they will pull up your purchase history and correct the problem and credit you back what you paid for twice

 

You're not listening, i download from the dashboard because it's faster.

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Thank you. At least someone can reply with a simple solution.

 

Faster maybe, but much more expensive.

If you have spent an extra 5 seconds going to download history you would have saved yourself two days on the forum, and probably half an hour on the phone.

 

I had a similar problem with Ms. Splosion Man. I won a code for it, but If I go to its page on the Marketplace, it says "Purchase". However, when I go to my Download History, it's there.

But if you think being billed twice was a mistake, you can always contact Xbox Support, like someone suggested above me.