Paying for something I didn't ordered

Hello,

I used my one-month free subscription of Xbox One Gold.

I assumed that it would cancel itself in the end, like many other services I used in the past, because it is the only way that makes sense.

Today I was going to renew my subscription but it didn't accept my payment. I looked on the website, and it says that I owe 11,36€ for Xbox Live. How???

We pay for the console, we pay for the games, we pay for Gold when we want to use it... are we also supposed to pay for Gold without asking for it?

Please help me. I need to solve this problem as soon as possible. The contact information for Microsoft/Xbox One in Portugal is ridiculous and this things aren't cheap to be joked with. Now I have an expensive game and an expensive console, without use.

If anyone knows any other way to contact support please tell me! Thank you in advance!

Regards!

:)

 

Better place to pre order than Game.co.uk

So Amazon are alright then? I've never pre-ordered a game with them before but got one pre-ordered the now, paying for first class delivery too. It's the one game I want the most this year so I would be absolutely gutted if I didn't get it day one.

 

Suspended for something I didn't do

For information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com

 

You would need to contact support & pay the outstanding balance & ask them to cancel auto renewal

support.xbox.com/.../contact-us