Paying for games twice

Razor124 · Dec 20, 2015

I own a vast array of digital games from my times on 360. Now that thee games are available again on XBOne in searching in the digital library and finding that I now have to pay for digital games which I already paid for one before. I am using the same amount.
Why can I not play portal or shape complex (as examples of 2 games i assuredly paid for ob 360) on XBOne without having to pay for them again? !

:)

Tr1D3nt 8UnN3Rs · Dec 20, 2015

PAYING TWICE FOR A GAME

WHY IS IT YOU ARE MADE TO PAY TWICE FOR SOME GAMES?

FOR EXAMPLE;

I PURCHASED BOTH MINECRAFT AND PLANTS V ZOMBIES FOR THE XBOX 360 THEN WHEN I MOVED TO XBOX ONE IT ASKS ME TO PURCHASE THEM AGAIN EVEN THOUGH THEY HAVE BEEN MADE FOR BOTH!!

SURLY AS I PURCHASED THIS ALREADY IT SHOULD LET ME DOWNLOAD THEM AGAIN WITHOUT COST ONTO THE NEW CONSOLE!!!!! THEY ARE THE SAME GAME AFTER ALL!!!!

THIS ISSUE REQURES RESOLVING

Daft Badger · Dec 20, 2015

PAYING TWICE FOR A GAME

^^ Yeah,found that out the other day when I remembered it was for a limited time only.

Grunge Weasel · Dec 20, 2015

Exactly my problem. I see that Assassin's Creed IV is now on Xbox One and a few of my other games so I decided to get one since my 360 was slowly dying. Since getting the One, I have only been able to play Gears of War 3 and Castle Crashers, none of my other
digital downloads are going over. I'm keeping my 360 until then, but wow I felt pretty cheated when I realized that I couldn't get most of my games.

Also, side note, still haven't gotten the codes for all the GOW games for Xbox One and I hit all the criteria. Thanks Microsoft

Misses Quinzel · Nov 1, 2018

Hey, guys! What games are you unable to see? For a full list of the games that are available, you will want to check out our
Back Compat page. If the games you are missing are showing there, check out your purchase history on
commerce.microsoft.com to see if you can see your purchase there. If you cannot, and you are sure you purchased it digitally, then
please contact us for a phone agent to look into your licenses.

If you purchased a physical copy of the games, then you will need to insert the disc to install it. If you no longer own the disc, then you will need to purchase the game again. Thanks!

Connah95

@Daft Badger the promotion expired in august 2015

Misses Quinzel

Hey, guys! What games are you unable to see? For a full list of the games that are available, you will want to check out our
Back Compat page. If the games you are missing are showing there, check out your purchase history on
commerce.microsoft.com to see if you can see your purchase there. If you cannot, and you are sure you purchased it digitally, then
please contact us for a phone agent to look into your licenses.

If you purchased a physical copy of the games, then you will need to insert the disc to install it. If you no longer own the disc, then you will need to purchase the game again. Thanks!

SweetRanger

Don't think it was a free play weekend, because I had the game for over a year. Anyway I will try to contact the support. Thanks

XBF Brad A

Hello Ranger,

As mentioned above we recommend checking your order history. At the top you can change how far back it goes. It is 3 months, 6 months, and all. If still having issues, you can request a call from support to assist you.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

SweetRanger

I had the version 360. Then I downloaded the One version. It was available in the section " game ready to install".

Paying for games twice