Payed for Zen in Neverwinter and still waiting to receive it...

Hello Madecurb,

Thank you for posting here on the Xbox forums. It is best to contact the developer for missing in game currency in these situations. You can find the Neverwinter support website here :
Arc Support

Let us know if you have any further questions.

Hope this helps!

The balls on them....

www.arcgames.com/.../9785053-neverwinter-xbox-one%3A-15%25-zen-and-enchanted-key-sale%21

Keys & zen on sale, I truly hope they sell nothing

Hi. Received my Rewards Credits, but still waiting on the Neverwinter XP boost. When will this be sorted?

Hello Vladdracula777,

That was for Neverwinter Zen and Star Trek Zen. Since those are for two different games, neither of them met the $5 minimum for 1, 2, FREE.

That is bizarre. On the US/Engligh site (billing.arcgames.com/en) it's US$1 per 100 Zen, with bonus Zen if you buy $50 or more at once.

With the NOK being about 8:1 for USD, I'd expect 500 Zen to be about 40 NOK - 29,50 seems a bargain. But you're right that something is wrong with the progression of prices as you buy more. The 5300 quantity is the same as the US "5000 + bonus" quantity
(the bonus is 300 Zen), which is $50 or about 450 NOK. The 549 NOK price is crazy.

You might want to look into buying Zen through the Arcgames site instead of through the Xbox. There probably is some exchange rate algorithm that has gone crazy. If you want to raise a support issue, my suggestion would be to raise it to Arc, not to Microsoft.