Pay Outstanding Balance with a New Payment Method

Discus and support Pay Outstanding Balance with a New Payment Method in XBoX on Consoles to solve the problem; I have an outstanding balance for my annual Xbox Live subscription. I'm having an issue because my Xbox Live subscription is apparently tied to my... Discussion in 'XBoX on Consoles' started by A CATSHOVEL, Jul 24, 2016.

  1. A CATSHOVEL
    A CATSHOVEL Guest

    Pay Outstanding Balance with a New Payment Method


    I have an outstanding balance for my annual Xbox Live subscription. I'm having an issue because my Xbox Live subscription is apparently tied to my old, inactive debit card, and I can't seem to pay it with my new card.

    Whenever I try to join a party it brings me to a "Get more with Gold" screen telling me about Xbox Live. I click continue, scroll down to the 12 month subscription, and click confirm and it says, "Sorry, that's as many as you can have".

    If I go to Settings > Account > Subscriptions I just get a screen that says "Learn about Gold membership" and am taken along the same route.

    If I go to Settings > Account > Payment & billing I can see my old and new debit card numbers, but can't delete the old one. "To remove this payment option, contact support. This payment option can't be removed until the charge waiting for it is paid."
    This makes it seem like the subscription is tied to my old card.

    If I go to account.microsoft.com > Payment & billing > Payment options it shows only my new debit card, not the old one. Listed next to this card under Subscriptions is "Gold - 12 Month". This makes it seem like the subscription is tied to my new card.

    If I go to Services & subscriptions I see: Xbox Live, Subscription: Gold - 12 Month, Status: Suspended, Billing: $59.99 Past Due: Pay now, Paid with: "new card": Fix how you pay. If I click on "Pay now" or "Fix how you pay" I'm taken to a screen that says,
    "To pay now, contact Support".

    I just want to pay my balance with my new debit card. I just used my new card a week or two ago for an in-game purchase, so I know that it is entered and working correctly.

    I have no clue why Microsoft is making it so difficult for me to give them money.

    :)
     
    A CATSHOVEL, Jul 24, 2016
    #1
  2. ngocphi
    ngocphi Guest
    Payment Removal

    You can after you pay off the outstanding balance with a payment method

    Then turn off auto renewal and then wait till the subscription is done then you can remove any payment method

    FYI read the tou

    You must pay off outstanding balances

    Removing a payment method won't solve your problem as when you owe a balance it must be paid off before you can switch the plan
     
    ngocphi, Jul 24, 2016
    #2
  3. VC Itachi
    VC Itachi Guest
    Removing a payment option.

    what does this mean?

    Payment methods with an outstanding balance cannot be removed. Please resolve any outstanding balances before removing this payment method.

    The credit card which i used to pay my xbox live was canceled, cuz I got a new Credit card and now it wont let me reedem any code and remove my credit card information :/
     
    VC Itachi, Jul 24, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Pay Outstanding Balance with a New Payment Method

    For billing issues, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Jul 24, 2016
    #4
  5. Hey there A CATSHOVEL,

    As Smwutches said, in this case you'll need to contact our Live Chat or Phone Team to resolve this particular issue, if you're not able to pay it on the website. I'm sure they'll be able to take care of this quickly for you. Contact
    Us
     
    Mister Mascot, Oct 31, 2018
    #5
  6. Smwutches Win User

    Pay Outstanding Balance with a New Payment Method

    For billing issues, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  7. Mister Mascot Win User

    Pay Outstanding Balance with a New Payment Method

    Hey there A CATSHOVEL,

    As Smwutches said, in this case you'll need to contact our Live Chat or Phone Team to resolve this particular issue, if you're not able to pay it on the website. I'm sure they'll be able to take care of this quickly for you. Contact
    Us
  8. ngocphi Win User

    Payment Removal

    You can after you pay off the outstanding balance with a payment method

    Then turn off auto renewal and then wait till the subscription is done then you can remove any payment method

    FYI read the tou

    You must pay off outstanding balances

    Removing a payment method won't solve your problem as when you owe a balance it must be paid off before you can switch the plan
  9. VC Itachi Win User

    Removing a payment option.

    what does this mean?

    Payment methods with an outstanding balance cannot be removed. Please resolve any outstanding balances before removing this payment method.

    The credit card which i used to pay my xbox live was canceled, cuz I got a new Credit card and now it wont let me reedem any code and remove my credit card information :/
  10. ngocphi Win User

    Updated payment for prepaid membership?

    you update your payment method

    when you go into suspension for payment info you are aleeady 27days late

    prepaid subscription cards donnot pay outstanding balances
Thema:

Pay Outstanding Balance with a New Payment Method

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