Pathetic Customer Service

Galactic Geek · Mar 3, 2014

I'm not even sure what they mean by fragmented account. Did they give any details regarding what that meant?

jakeyv94 · Mar 3, 2014

Sorry buddy that's what I keep getting from them and this is why I am annoyed with the customer service provided, and why I feel like I'm been binned off.

Galactic Geek · Mar 3, 2014

I'm looking into this issue for you, but in the meantime, I recommend posting here if you have not already done so.

kingvas78 · Mar 3, 2014

I have contacted support multiple times for my account issues. Not only do they resolve my issue every time, but I always get a 6 month Live code... so far ive received 18 months free! I don't ever ask.... they offer! I have tried the call back feature,
which worked 100%.

jakeyv94 · Mar 3, 2014

Thank you galactic geek, I will keep an eye out, and I'm glad to hear of your successes Kingvas, I fail to see what relevance you have in this topic, if you are again complaining that I have asked for compensation then I suggest you bore off.

xenomorph v1 · Mar 3, 2014

@ jakey

What country are you in? I'm assuming the UK by your gamer card, but it's just an assumption.

Do you use a wired or wireless connection?

What is your ping and MTU? (I'm assuming this is an Xbox One your having the issue with?)

Is your console set to "Home console"?

Bare with me, I'm trying here.

xenomorph v1 · Mar 3, 2014

Also, what is your NAT type, and what type of modem do you have and how old is it?

kingvas78 · Mar 3, 2014

Op, there are always 2 sides to every story. We have your version, not supports version. But, whatever, the fact of an idle threat to leave X1 for PS4.... actions speak louder then words.. idle threats are just that....

PhDPeddler · Oct 31, 2018

GG is right and has posted the right link to answer your question. I am going to lock this thread now. Thanks and good luck.

kingvas78

Op, there are always 2 sides to every story. We have your version, not supports version. But, whatever, the fact of an idle threat to leave X1 for PS4.... actions speak louder then words.. idle threats are just that....

kingvas78

I have contacted support multiple times for my account issues. Not only do they resolve my issue every time, but I always get a 6 month Live code... so far ive received 18 months free! I don't ever ask.... they offer! I have tried the call back feature,
which worked 100%.

Galactic Geek

I'm looking into this issue for you, but in the meantime, I recommend posting here if you have not already done so.

Galactic Geek

I'm not even sure what they mean by fragmented account. Did they give any details regarding what that meant?

jakeyv94

Not once have I asked specifically for a monetary compensation nor is this actually why I put the post up. The post was because I was told by microsoft staff that this is where complaints should be made. My complaint is in fact my issue has never been taken
seriously nor been resolved. They have totally disregarded a policy in which they say they will reply in a 4 days, I in fact have had to contact them, multiple times. Then they say they have resolved the issue when in fact they hadn't. Then they say they will
contact me within a couple of hours and surprise surprise they hadn't. Now stop *** about my request for compensation and realize in fact I am a customer who requires use of his rather expensive gaming console.

Pathetic Customer Service