Past payment

You would have to contact support and speak to billing to see if they can cancel it without you paying the past due payment, but otherwise, yes, you would have to pay off the balance first and then cancel. http://support.xbox.com/contact-us

Hey Christopher

Thank you for taking the time to let us know what worked for you!

As there is no further information that we can provide to you on this matter, we will now be locking this thread.

If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you there.

Thank you for being part of the Xbox Family and we wish you a wonderful day!

Yes, you cannot change the status of a subscription until any overdue fees have been paid off.

Hello

Perhaps you can refine your question and provide a bit more information.

When you cancel your subscription to Xbox Live / Game Pass, you will still be able to enjoy your benefits until the duration of the membership runs it's course.

Yes, you cannot change the status of a subscription until any overdue fees have been paid off.

Thanks Chief! Happy New Year