Past dues on gold and game pass

Thanks for reaching out to us today. I'm sorry to hear about this current billing issue. Only a support agent will be able to help with this. Unfortunately, we are not able to help you with payment and billing on this forum.
When you go to Contact Us
to request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Best wishes,

Cowgirl

Hi there!

We're sorry to hear about this subscription issue on your account. I recommend getting in contact with Xbox customer support since they have the proper verification and support tools to assist you with reviewing your account history and they can help figure
out what happened with the renew cycle dates and other account information we don't have access to.

1. Contact us here
2. Select Xbox One
3. Select See other options.
4. Select Payment & Billing
5. Select show contact options and go to step 4
6. Select request a callback from support

I hope this helps!

go to https://account.microsoft.com/services and turn off recurring billing/auto renew on the Game Pass Ultimate subscription before you get a Past Due Balance on your
account.

if you get a Past Due Balance you will need to pay that off before you can get Live Gold or Game Pass.

wait till the Ultimate Game Pass Expires before getting Gold or it will convert to Ultimate Game Pass

here is a link to all the info on past due balances and how to pay them.

https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate

if you used Gold or Game Pass or Game Pass Ultimate after the expiry date and recurring billing was turned on but there wasn't enough in your account to pay for it, it would get a Past Due Balance on the account.

this Past Due Balance has to be cleared before any other purchases can be made with that account.

the following link has all the details on how you can pay the balance off

https://beta.support.xbox.com/help/...s/pay-past-due-balance-to-unlock-subscription