Past Due problem

You'll want to contact support and speak to billing and they can help you get it fixed. http://support.xbox.com/contact-us

Hey DerekLloyd!

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support

Hi!

If the service has been renewed, the payment will remain on standby until there's no money on the credit card (or other payment method). Try to

contact support directly to explain the problem.

For security, check your
order history to see if the service has been renewed.

Unfortunately you will not be able to pay for a past due subscription with your Microsoft account balance.

You will need to have one of the below payment options to be able to pay for the past due subscription.

Payment options include:

• Credit cards, including prepaid credit cards
• Debit cards (not available in all regions)
• PayPal (not available in all regions)
• Mobile operator billing (not available in all regions)
• Direct debit (Germany only)

hello I'm sorry for your problem, billing requires you to insert a credit card or a simple debit card. You can ask your parents for help, it is only for safety.