Password Reset Not Working

SKane19 · Dec 21, 2020

I am having a strange problem where I can login to my outlook account on the xbox app on my pc but I cannot login to the account on xbox.com nor on outlook.com. My first instinct was to reset my password, which I did and tried to login with the new password
but it said it was wrong. I might’ve typed it in wrong so I reset it again and was careful to type in the exact password. When i tried to lgoin i faced the same issue where it says my password is wrong.

I would call microsoft about this rather than posting on the forums but they apparently don’t do phone support anymore and their bot is no help to my issue. I tried an account recovery form as a last resort and put in nearly all of the info I could remember.
(I last played on my xbox console in 2015 and made my xbox account itself in 2011.) I was denied via the account recovery form. I will try to submit it again but honestly idk what more information I could include. If anyone has had a similar problem and resolved
it please let me know, thanks.

:)

StellarRabbit5

I've had a check on my Xbox (which has started doing it again, much to my displeasure) and gotten a few more details. Here's what happens when I try to use it:

1. I am not signed in when I boot up the console, unlike normal.

2. When I try to sign in, it asks me to 'Add Security' by signing in with my microsoft account email and password. There is no option to decline, and attempting to do so by closing the menu simply signs me out of the profile I was attempting to log in to.

3. Entering my email and password has it tell me that they are incorrect, with the error code 8015D002.

4. Going to this site as suggested and attempting to reset my password appears to work properly, but the new password is not acknowledged as valid either.

Because I cannot even sign in to my profile on my xbox, I cannot check the account email for you.

Attempting to log in on xbox.com simply logs me into this account now. Which is probably down to me using the same email address. Which may indicate I didn't even
have a microsoft account for my gamertag. Which raises the question of why it was even asking for the details of one, and also how I can get my gamertag associated with this account, if this is true.

Mister Ohnaka

Hi Fish! Sorry to hear about the account troubles.

I would suggest you start by Recovering your Microsoft account.

Let us know if you have any questions. Cheers!

SKane19

Also sorry if this is in the wrong forum subgroup. ;-;

Miss Kleo

Hey StellarRabbit5! Let's try a different approach, can you tell us what error message you see when you attempt to log in on Xbox.com? Is it the same just incorrect error message?

Also, when you're using your console can I have you double-check the account email? It should either be rotating with you gamertag in the upper right corner of the dashboard or you can find it under Account! Let us know.

Mister Cerb

Hey there PapaClete! If you haven't already, please go ahead and make a new thread detailing your issue and any steps you've taken so far to fix it. That is how these forums work best as it lets us tailor our support to you specifically. ^_^

Password Reset Not Working