Password recovery form unsuccessful

Hey! To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

There are no other means of recovery than the form. Sorry.

Hi SRobC,

The online recovery form is the only way to recover a lost account, this Xbox Article has a section at the bottom that says "Recover your Microsoft account online" and it includes steps on how to complete the recovery form, but also tips on how to handle recovery form questions. The recovery form can be completed every 24 hours if an attempt is unsuccessful. Security is taken very seriously, and that means that a lot of information is required for an account to be recovered.

Best regards,

XBF Drew

Hi EJBerr,

The online recovery form is the only way to recover a lost account, this Xbox Article has a section at the bottom that says "Recover your Microsoft account online" and it includes steps on how to complete the recovery form, but also tips on how to handle recovery form questions. The recovery form can be completed every 24 hours if an attempt is unsuccessful. Security is taken very seriously, and that means that a lot of information is required for an account to be recovered.

Best regards,

XBF Drew

Hi paula moreira netto asterio,

Have you tried to reset the password?

Do you have two-step verification enabled?

If two-step verification is not enabled and the password reset doesn’t work, the online recovery form is the only way to recover a lost account, this Xbox Article has a section at the bottom that says "Recover your Microsoft account online" and it includes steps on how to complete the recovery form, but also tips on how to handle recovery form questions. The recovery form can be completed every 24 hours if an attempt is unsuccessful. Security is taken very seriously, and that means that a lot of information is required for an account to be recovered. I

Best regards,

XBF Drew

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