Password lost

Huh...well have you tried the account verification process? I mean, as already mentioned, you can't gain access just by changing the password. I had a similar problem years ago with my late mother's account: her email was dead and she did not know the
password. She could not get the password reset because the email on the account was no longer working and she did not have an alternate one. I finally had to go thru the account verification process where MS sends you an email (or phone version) and asks
you a ton of questions about the account. They are assuming that if you really do own it, then you can answer their questions. It took me several months and a few forms, but I finally got them satisfied and they sent me a password-reset link to an email
I gave them.

yes,we have come to the conclusion that we cannot access our account on the new xbox system, we have talked with several people, even went back to the store Best Buy and all answers lead to the same result. My son has to just start all over from the beginning
an loose his achievenemts. so sad :-(

Hey there. Unfortunately, you can't remove a password. Please go to
http://xbox.com/forgot/ for help with your inquiriey. Thanks!

There are three email addresses in the Xbox system for every account.

A) The Microsoft Account, also known as the Windows Live ID, which is used to sign in at websites and download the profile to the Xbox. If that's wrong, you can keep using it as long as you have the password, until
you have time to contact Xbox Support
support.xbox.com/contact-us for help with your account. You can change that at
account.live.com/summarypage.aspx by selecting Update Email Address

B) The alternate email address which is where password reset messages are sent. You can see that at
account.live.com/summarypage.aspx and change that by selecting Edit Security Info

C) The billing contact email address where billing statements are sent to. You can see and change that at
http://xbox.com/accounts by choosing Billing Contact Information

B & C can be the same. Ideally, A should not be B or C but they often are. Now, here's the password reset process, which uses the Microsoft Accounts system:



1) Take Addresse A to
account.live.com/password/reset for the password reset



2) If you can't reset it, go to
http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU



3) If that fails to generate a reset in 24 hrs., contact Support (1-800-4MY-XBOX Option 2 in the US et Canada) and provide them with the Console ID number from
Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a Request. However, it is faster to have
the Agent call you by going to
http://support.xbox.com/en-US/contact-us?xr=footnav#0:6:3 (and if you're not in the US, replace that with your country code, e.g.,
CA for Canada).

You can't access the account with a simple password change, if you don't have the correct data to verify your identity and have forgotten the original password. The #3 procedure above is for use only if all of your proofs are
forgotten, your password is forgotten and you have slammed away at the #3 procedure until you tripped the anti-hacker protections.